Pre Sales Engineer

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

The Pre-Sales Engineer is the technical engine of Harbor IT’s sales organization. Working alongside our sales professionals, the Pre-Sales Engineer owns the technical aspects of the sales cycle —conducting discovery, designing solutions, and building the technical and scoping content that turns qualified opportunities into won business.

This is a force-multiplier role. Rather than owning a single deal end-to-end, the Pre-Sales Engineer supports a portfolio of active opportunities across multiple Account Executives, Practice Leads, or Sales Leadership  sales professional owns the commercial relationship, pricing negotiation, and close; the Pre-Sales Engineer owns the technical win — the discovery, the architecture, the proposal and Statement of Work (SOW) content, the demonstrations, and the technical objection handling that give clients confidence in Harbor.

The ideal candidate pairs working technical breadth across managed IT, cybersecurity, cloud, AI, and professional services with the communication skills to translate technology into business value for both technical stakeholders and executive decision-makers.

• Partner with sales professionals to qualify opportunities and shape the technical sales strategy.
• Lead technical discovery sessions to assess client infrastructure, security posture, and operational needs.
• Translate technical requirements into clearly articulated business outcomes.
• Identify technical risks and dependencies early, and flag them before they reach delivery.
• Design right-sized solutions spanning managed IT, managed cybersecurity, cloud, professional services, and AI-enabled offerings.
• Produce solution architectures, network and infrastructure diagrams, and bills of materials (BOM).
• Ensure every solution aligns with Harbor IT’s service delivery standards and is realistically deliverable by our operations teams.

• Build the technical content of proposals, Statements of Work (SOW), and technical deliverables.
• Define scope, assumptions, deliverables, and out-of-scope boundaries clearly enough to protect both the client and Harbor.
• Provide accurate scoping and pricing inputs — labor, hardware/software BOM, recurring vs. project — to sales professionals and revenue operations.
• Support change-order and renewal scoping as engagements evolve.

• Serve as the technical advisor to the client throughout the sales process.
• Deliver solution presentations, whiteboard sessions, technical workshops, and demonstrations.
• Respond to RFPs, security questionnaires, and technical objections with substance and specificity.

• Work closely with the sales team, engineering, project management, and service delivery to ensure sold solutions are deliverable as scoped.
• Document discovery findings, design decisions, and assumptions for a clean handoff to implementation.
• Support a smooth transition from sales to onboarding and delivery.
• Contribute to repeatable solution architectures, service packages, and reference designs.
• Help refine proposal templates, SOW libraries, diagrams, and pre-sales processes.

• Managed IT — tiered help desk, endpoint and server management, Microsoft 365 and productivity, network management (e.g., Cisco, Extreme Networks, Fortinet), and backup and business continuity.
• Managed Cybersecurity — MDR/XDR, endpoint and email security, vulnerability management, security awareness training, and compliance alignment.
• Managed Cloud — cloud architecture and management across public cloud (e.g., Azure, AWS, GCP),…