Manager, Incident Response

About the Role

As the Manager, Incident Response at Pondurance, you will help manage our Incident Response Consulting Team. You should have a strong desire to mentor our consultants and deliver industry-best service to our customers.

This role requires you to be an innovator and driver for customer success in our investigations, digital forensics, and security incident response and support. You will be a thought leader within the company, working closely with internal and external resources and stakeholders to ensure timely, effective incident response and customer success.

• Provide thought, technical, and general leadership to the IR Consulting Team and other stakeholders
• Assist with managing the team portfolio to defined metrics (utilization, revenue, margin, etc.)
• Deliver services to customers by attending key meetings, performing quality assurance reviews of deliverables, and providing direct consultation with customers as needed
• Collaborate with the Product Management Team to define and evolve our book of service offerings
• Team with Sales as support on prospective client calls, project scoping, and budgets
• Maintain individual and team skills and knowledge base on industry best practices, tools, tabletop exercise techniques, and scenario-based and live testing exercises.
• Manage customer stakeholders and apply security incident investigation protocols from incident confirmation through resolution to lessons-learned.
• Quickly mitigate damages by coordinating with technical teams and third-party vendors to triage and contain threats.
• Maintain and update incident response playbooks and toolkits based on new procedures, best practices, advanced open-source technologies, and various incident response products.
• Design and deploy real-time monitoring and triage of incidents and alerts received.
• Identify and document requirements to improve, automate, and work with developers to build tools that drive out inefficiencies, ineffectiveness, and uncompromisingly improve the customer experience.
• Build and foster relationships with local, state, federal, and international law enforcement authorities.

• Windows OS and networking protocols
• Windows disk and memory forensics
• Unix OS and networking protocol
• Network traffic analysis
• Scripting and/or programming
• Experience with commercial EDR (Sentinel One, Blackberry PROTECT, Carbon Black, Crowd Strike) and Forensic tool suites (FTK, AXIOM, EnCase)
• Reverse engineering and malware analysis

• Minimum of 5 years of experience in cybersecurity
• 1 or more years of experience leading information security and/or consulting teams
• A Bachelor’s Degree with disciplines in the area of Computer Science, Management Information Systems, or Cyber Security, or equivalent experience, is preferred
• One or more of the following technical certifications preferred: GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), GIAC Reverse Engineering Malware (GREM), MCFE, EnCE, or equivalent certifications
• Proven track record of complex problem-solving and decision-making ability
• Expert level of analytical, planning, and organizational ability.
• Strong, proactive communication skills are required

If you have other combinations of relevant skills and experience that you expect to make you the right candidate for this role, please let us know.

The anticipated base salary range for this position is $150,000 - $175,000 annually.

Actual compensation will be determined in good faith based on factors such as relevant experience, technical expertise, certifications, geographic location (where applicable), and internal equity. This position may also be eligible for bonus or other incentive compensation, as well as the benefits described below.

At Pondurance, we embrace, educate, and protect people by helping make our world a better and safer place. We believe in inviting good people into our company who are driven to become great!

Every person at Pondurance is encouraged to focus and grow in their areas of interest, passion, and career path. We have accessible leaders as Mentors who believe “None of us is as smart as all of us” (R.…