Business Data Analyst

KBA
74 is a full service, licensed Third Party Administrator providing benefit administration services to health, retirement and other benefit plans.

We are looking for a positive and highly motivated individual to become an integral part of our IT team.

The Business & Data Analyst plays a critical role in supporting the day-to-day technology and operational systems that drive the administration of multiemployer health, retirement, and other benefit plans. This position serves as a bridge between business operations and technology, helping ensure systems function efficiently, data is maintained accurately, processes are documented, and users receive timely technical support.

The Business & Data Analyst works closely with internal departments, software vendors, consultants, and leadership to support benefits administration systems, reporting, business processes, software implementations, and technology initiatives. This position requires strong analytical, communication, and problem-solving skills, along with experience supporting enterprise applications and business operations.

• Provide day-to-day support for benefit administration systems, including BASYS, Microsoft applications, and other operational platforms.
• Troubleshoot application issues and coordinate resolution with software vendors and internal stakeholders.
• Assist users with system navigation, functionality, and process-related questions.
• Monitor and test system updates, enhancements, and patches.
• Support software implementations, upgrades, and conversion projects.
• Assist with maintaining user security access and permissions.
• Document system configurations, procedures, and troubleshooting guidelines.

• Analyze existing business processes and identify opportunities for automation, efficiency improvements, and workflow enhancements.
• Develop and maintain standard operating procedures (SOPs) and process documentation.
• Assist departments with identifying operational challenges and implementing technology-based solutions.
• Participate in cross-functional projects to improve operational effectiveness.
• Track and follow up on technology-related projects and operational initiatives.

• Develop, maintain, and validate operational and management reports.
• Perform data analysis and reconciliation to ensure data accuracy and integrity.
• Assist with gathering, organizing, and validating data for audits and compliance reviews.
• Create ad hoc reports for management, clients, trustees, and operational departments.
• Work with departments to define reporting requirements and identify meaningful metrics.
• Serve as a liaison between business users, consultants, software vendors, and technical resources.
• Coordinate testing activities for system upgrades, enhancements, and new functionality.
• Assist in evaluating new software solutions and technology tools.
• Support implementation of new business applications, workflows, and operational technologies.
• Coordinate issue tracking and resolution efforts across departments.

• Develop user training materials, job aids, and process documentation.
• Conduct user training sessions for software, system enhancements, and operational procedures.
• Assist with onboarding new employees regarding technology systems and operational workflows.
• Promote best practices for system utilization and data management.

• Follow established data privacy, cybersecurity, and record retention policies.
• Assist with maintaining appropriate controls over sensitive participant, employer, and Fund information.
• Support compliance efforts related to data security, business continuity, and operational controls.
• Assist with technology-related audits and documentation requests.

• Associate’s or Bachelor’s degree in Information Technology, Information Systems, Business Administration, Computer Science, or a related field, or equivalent experience. (Required)

• 2+ years of experience supporting business and technology services. (Required)
• Experience with BASYS, ISSI, or similar enterprise applications preferred. (Preferred)
• Strong analytical and problem-solving skills. (Required)
• Experience working with databases, reporting tools, and Microsoft Excel. (Preferred)
• Ability to communicate technical concepts effectively. (Required)
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Experience in creating process documentation, user guides, and training materials. (Preferred)
• Knowledge of Microsoft 365 applications and business productivity tools. (Required)

• The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
• Ability to sit for extended periods of time and to move…