VP of Customer Success (Philadelphia, PA)

VP Of Customer Success

Hippocratic AI is seeking a VP of Customer Success to lead our most strategic health system partnerships and a high-performing team of Customer Success Executives. In this role, you will combine executive-level client ownership with hands-on leadership of solution deployment, workflow adoption, and measurable long-term impact delivery.

You'll be a player-coach: directly managing enterprise client relationships while mentoring and developing a team that delivers scalable, repeatable success across our client base as well as shaping the playbooks, metrics, and processes that will scale our Customer Success function. This role is ideal for a healthcare-savvy leader who thrives in startup environments and knows how to translate early product-market fit into durable enterprise value.

Responsibilities include:

• Leading, coaching, and developing a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
• Serving as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
• Leading enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
• Collaborating cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
• In alignment with health system leadership, defining, tracking, and communicating client success metrics that measure clinical, operational, and financial impact
• Guiding change management strategies and influencing adoption across complex health system environments
• Codifying best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
• Representing Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation
• Supporting future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

• This is a forward-deployed, onsite role.
• Candidates must be based in Pennsylvania and be able to travel to the client site in Philadelphia weekly (5 days per week).
• Periodic travel to Hippocratic AI offices (e.g., Palo Alto) for strategic planning and team sessions.

Must-Have:

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems
• Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
• Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
• Experience leading cross-functional initiatives in a startup or high-growth technology environment
• Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership
• Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation

Nice-to-Have:

• Experience with AI, digital health, or clinical decision support tools
• Background in consulting, health tech, or clinical operations transformation Prior exposure to regulatory, compliance, or data governance considerations in healthcare

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from  email addresses. We will never request payment or sensitive personal information during the hiring process.