Technology Success Engineer

Drive Client Success Through Proactive IT Solutions

This Jobot Job is hosted by:
Ben Koester
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Salary: $80,000 - $95,000 per year

A bit about us:

We are a growing Managed IT Services Provider (MSP) dedicated to helping businesses maximize the performance, security, and reliability of their technology environments. Our team partners closely with clients to proactively manage their infrastructure, reduce risk, and implement technology solutions that support long-term business success.

We believe in building lasting client relationships through exceptional service, technical expertise, and a proactive approach to IT. Our collaborative culture encourages continuous learning, professional growth, and the opportunity to work with a wide range of technologies across diverse client environments.

Why join us?

Competitive Compensation based on experience
Comprehensive Benefits including Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off & Paid Holidays
Ongoing technical training and certification support
Opportunity to work with the latest Microsoft, networking, and cloud technologies
Exposure to a variety of client environments and infrastructure projects
Career advancement within a growing Managed Services organization
Collaborative, team-oriented culture with experienced engineers
Local travel with the ability to work directly with clients and make a meaningful impact

Job Details

he Technology Success Engineer serves as the dedicated technical owner for an assigned portfolio of clients. This role combines systems administration, network engineering, infrastructure optimization, and customer support to ensure client environments remain secure, reliable, and aligned with industry best practices.

You'll proactively assess client IT environments, identify opportunities for improvement, implement technical solutions, and serve as a trusted advisor while collaborating with internal engineering, project, and service teams.

Responsibilities
Serve as the primary technical resource for assigned client accounts
Perform proactive infrastructure assessments and technology health checks
Analyze client networks, servers, cloud services, and security posture for optimization opportunities
Recommend and implement infrastructure improvements and best practices
Provide onsite technical support for escalated issues, installations, and troubleshooting
Configure, maintain, and support networking equipment including firewalls, switches, wireless access points, VLANs, and VPNs
Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Windows operating systems
Support endpoint security, backup, and disaster recovery solutions
Collaborate with vCIOs, Project Engineers, and Service Desk teams to identify risks and implement solutions
Maintain accurate documentation of client environments, configurations, credentials, and processes
Communicate technical findings and recommendations clearly to clients
Help maintain infrastructure, security, and operational standards across client environments
Qualifications
Required
2+ years of IT support, Network Administration, or Managed Services (MSP) experience
Hands-on experience supporting Microsoft-based environments

Experience with Microsoft 365 administration
Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
Experience configuring and troubleshooting:
Firewalls
Managed Switches
Wireless Access Points
VLANs
VPNs
Strong troubleshooting and analytical skills
Excellent communication and customer service abilities
Ability to work independently while managing multiple client environments
Valid driver's license with the ability to travel locally
Preferred
MSP experience

Experience with Connect Wise, Datto, Kaseya, or similar PSA/RMM platforms
IT Glue or similar documentation platform experience
Power Shell scripting or automation experience
macOS support experience
Industry certifications such as:
CompTIA Network+
CompTIA Security+
Microsoft Certifications
Cisco Certifications
Travel
Local travel to client sites as needed
Reliable transportation and valid driver's…