Senior Implementation Specialist

About Us

We're Thrive Learning, and we’re changing the way people learn  believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook.

We're Thrive Learning, and we’re changing the way people learn  believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook. Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers.

You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use. We’re the fastest-growing learning technology company for a reason. Do you want to be part of a team that’s building something that matters and helping people thrive?

We are looking for an experienced and proactive Senior Implementation Specialist to join our team at Thrive! We’re seeking someone with deep expertise in learning technology and a passion for helping enterprise customers achieve success  Senior Implementation Specialist leads complex end-to-end implementations for our larger customers, guiding them through discovery, technical setup, and platform configuration. You’ll act as a trusted advisor to senior stakeholders, ensuring every project aligns with their strategic objectives and delivers measurable impact.

Alongside this, you’ll collaborate closely with Customer Success, Product, and Engineering teams to drive best practices, streamline processes, and share insights that shape our implementation approach. You’ll also play a key role in mentoring and supporting other team members, helping to develop expertise and consistency across the team.

• Implementation of Mid-market to Enterprise customers:
  Lead implementations for complex, high-value customers with accountability for project success and strategic alignment with customer business objectives.
• Strategic Advisory Role:
  Collaborate closely with Customer Success and Sales teams to act as a trusted consultant to senior customer stakeholders, advising on best practices for platform adoption, utilisation, and long-term success.
• Drive Complex Technical Integrations:
  Support the Technical Integrations Specialist in leading advanced technical configurations, data migrations, and API integrations, coordinating with both customer technical teams and internal engineering resources.
• Continuous Improvement:
  Identify opportunities to optimise and standardise implementation processes, actively contribute to process documentation, training resources, and knowledge sharing across the implementation team.
• Mentorship and Training for IS team:
  Act as a coach and mentor to entry and mid-level implementation specialists, providing guidance on complex cases, troubleshooting strategies, and customer communication best practices.
• Cross-Functional Collaboration:
  
  Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams to represent customer needs, influencing product roadmaps and feature development. Provide insights into customer needs and challenges, contributing to strategic planning and roadmap decisions for product improvements.
• Thought Leadership and Market Insights:
  Stay updated on industry trends, competitor offerings, and best practices within the learning platform and SaaS space, providing thought leadership internally and externally.

• 5+ years in Solutions Consulting, Implementation, or Technical Customer-Facing roles.
• Proven experience with enterprise customers and complex implementations.
• Strong consulting approach with the ability to act as a trusted advisor.
• Hands-on expertise with LMS/LXP platforms (vendor or client-side).
• Technical integration skills, including SSO setup, HRIS user sync, and API connectivity.
• Experience designing and delivering virtual and in-person…