Hybrid IT Service Desk Analyst - First-Line Support
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
CCAC is seeking a Service Desk Support Analyst (Regular FT) within Information Technology Services. The role provides first-level technical support to college users, logs tickets, and escalates unresolved issues. It requires a degree in CS/Info Sci (preferred) or an equivalent with related experience, and reports to multiple locations as needed.
Hybrid work option, 7am-8pm coverage, salary grade Admin 12 at $46,390, benefit-rich package, and opportunities to grow in IT support and ITIL practices.
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