Position Details: ServiceNow CMDB Technical Lead

Job Title

Hands on Expertise with Integrations with data ingestions systems

Hands on Experience with Discovery

Ensure the CI data is properly maintained and is available when and where it's needed

Develop, document, and implement CI data governance processes and procedures for effectively managing CI data

Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

Develop and monitor CI data health reports / dashboards and resolve any issues

Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner

Proactively identify CI classes, attributes, and relationship types that are required

Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB

Ensure the CIs are created or updated using only approved processes and procedures

Develop, document, and implement CI data audits and address any issues that arise

Evaluate enhancement requests and identify appropriate solutions

Providing leadership when implementing new requirements on the Now Platform

Contributing to the governance processes

Engineering Degree, Service Now ITSM, CMDB, Discovery, experience with Service Now enterprise architecture, security, database design schemas and data modeling, requirements gathering, integration, middleware, and discovery technologies, and leads the development of architectural and technical standards and best practices.