Senior Enterprise Program Manager

What We’re Looking For

This role is responsible for overseeing the governance, optimization, integration, and operational management of Coretelligent’s enterprise application stack, including platforms that support service delivery, automation, monitoring, customer engagement, and business operations. You will serve as the bridge between business stakeholders, internal developers, operational teams, and external vendors to ensure platforms are scalable, reliable, secure, and aligned with business objectives.

Remote (U.S) | Exempt | Reports to Chief Operating Officer

• Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations.
• Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities.
• Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions.
• Lead platform-related projects and initiatives across the enterprise application stack, including:
• Workflow automation
• Systems integrations
• Process standardization
• Reporting enhancements
• Platform modernization efforts
• Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling.
• Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross‑functional planning conversations.
• Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives.
• Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization.
• Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio.
• Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles.
• Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions.
• Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization.

• 5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles.
• Experience working with enterprise operational platforms such as Service Now, Salesforce, Logic Monitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms.
• Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management.
• Experience supporting enterprise‑scale platform implementations, integrations, optimization initiatives, and operational process improvements.
• Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics.
• Ability to balance long‑term platform strategy with evolving operational priorities in agile environments.
• Strong communication, stakeholder management, organizational, and prioritization skills across technical and non‑technical teams.
• Experience partnering cross‑functionally with developers, operational leaders, vendors, and business stakeholders.
• Experience with in MSP, IT services, SaaS, or technology‑driven environments strongly preferred.
• Service Now, Salesforce, ITIL, Agile, PMP, or related certifications are a plus.

Salary Range
$125,000 - $150,000 (annual compensation).

Bonus Eligibility
May be eligible for additional bonus or incentive opportunities based on position level and company plans.

Benefits
Health, Dental & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave,…