Clinical Systems Analyst; Associate​/Mid​/Senior

Associate Clinical Systems Analyst

The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of clinical systems that integrate with Epic System applications at Penn Medicine. The Associate Clinical Systems Analyst is responsible for assisting with analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System. The incumbent would work closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency.

The Associate Clinical Systems Analyst is responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities:

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications
• Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
• Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Participates in process to define and document user requirements and system scope. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Education/

Experience:

• H.S Diploma AND 4+ Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)
• OR
• Associates Degree AND 3+ years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)
• OR
• Bachelors Degree AND 1+ Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation