More jobs:
Incident Analyst
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19102, USA
Listed on 2026-09-01
Listing for:
Pyramid Inc.
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
IT Support, Systems Analyst
Job Description & How to Apply Below
Incident Analyst
Immediate need for a talented Incident Analyst. This is a Fulltime opportunity with long-term potential and is located in Philadelphia PA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job
-25029 Pay Range: $35 - $37/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Manage production incidents and monitor alerts
- Lead bridge calls and coordinate technical teams
- Escalate critical issues and drive incident resolution
- Track RCA completion and communicate status updates
- Assess customer impact and determine priority
- Coordinate outages and manage stakeholder communications
- Own major incidents and execute executive escalations
Key Requirements and Technology
Experience:
- 2-3 years of incident management experience
- Strong incident leadership and structured thinking
- Business impact awareness and excellent communication skills
- Ownership mindset, focusing beyond just technical troubleshooting
- Must be comfortable for onsite work
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions.
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