Social Intelligence Senior Analyst

Social Intelligence Senior Analyst

Athena is a creative place for leaders, risk-takers, and boundary-pushers. We partner with organizations looking to transform their presence, reputation, and performance. For more than a decade, we've delivered business insights, marketing strategies, and brand activations for leading organizations across industries ranging from telecommunications to major league sports.

Our people make Athena, Athena. As a three-time Philadelphia Inquirer Top Workplace, we pride ourselves on fostering an environment where passion meets excellence. We are solutions‑oriented, collaborative, and not afraid to roll up our sleeves to make work that works—while sharing a few laughs along the way.

As the Social Intelligence Senior Analyst, you'll manage day-to-day social listening, alerting, and reporting work streams for a Fortune 50 client, helping the team identify emerging issues, translate digital conversations into actionable insights, and support timely client decision-making. This role requires strategic thinking, hands-on analysis, strong project coordination, and confident client communication.

As part of a high-performing team of analysts, the Social Intelligence Senior Analyst will work closely with the account leader and client stakeholders to uncover new opportunities to deliver insights and enhance brand, business, and customer intelligence. This individual will also contribute to integrated digital reporting for the client, including paid social, organic social, and website metrics.

We're looking for an experienced social intelligence professional who enjoys uncovering patterns within complex datasets, thrives in fast-moving environments, and can independently translate findings into meaningful business insights for executive audiences.

Requirements

• Own daily social listening activities, monitoring brand health, reputation, competitive activity, emerging issues, and key business priorities while delivering timely intelligence to client stakeholders.
• Build and maintain advanced Boolean queries across Sprinklr, Brandwatch, Net Base, Talkwalker, Meltwater, or similar social listening platforms.
• Monitor brand health, emerging issues, competitive activity, and conversation trends in real time.
• Analyze the competitive landscape, industry trends, consumer sentiment, and emerging conversations to identify opportunities, risks, and actionable recommendations.
• Develop and contribute to executive-ready dashboards, reports, and presentations that highlight social, digital, and website performance for senior client leadership.
• Translate social and digital analytics into actionable recommendations that strengthen brand intelligence, support communications strategy, and inform enterprise decision-making.
• Operate within a flexible and occasionally adjusted schedule, with the possibility of evening and/or weekend work to support real-time monitoring and client needs.

Skills and experience you should have:

• 4-6 years of experience in social media intelligence, social listening, digital marketing analytics, or a related field.
• Expertise using enterprise social listening platforms such as Sprinklr, Brandwatch, Talkwalker, Meltwater, Net Base Quid, Synthesio, Hootsuite, or similar platforms, including advanced Boolean query development and optimization.
• Strong strategic understanding of social listening capabilities and passion for staying educated about developments.
• Experience analyzing paid, owned, and earned social media performance across multiple digital channels.
• Experience with Google Analytics 4 (GA4) or comparable website analytics platforms.
• Demonstrated ability to translate complex data sets into insightful non-technical stories.
• Excellent written and verbal communication skills.
• Experience presenting insights to senior leadership through executive-ready reports, dashboards, and presentations.
• Demonstrated ability to independently manage analytical work streams and collaborate effectively with internal teams, external partners, and client stakeholders.
• High level of comfort operating in a fast-paced environment, independently prioritizing multiple projects, and maintaining exceptional attention…