Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to support daily end-user technology needs for a retail organization in Philadelphia, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, guiding users through technical problems, and maintaining reliable desktop performance in a fast-paced environment. The role focuses on delivering responsive support across Microsoft Windows systems while helping employees stay productive through efficient issue resolution and account assistance.

Responsibilities:

- Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.

- Troubleshoot hardware, software, login, and connectivity problems, resolving incidents promptly or escalating when needed.

- Manage and update user accounts, permissions, and access requests within Active Directory.

- Receive, document, and track support requests through the service desk ticketing system to ensure timely follow-up.

- Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications.

- Support employees with password resets, system access concerns, and general workstation setup needs.

- Diagnose recurring technical issues and share practical solutions to improve overall support efficiency. Requirements - Experience supporting users in a help desk or desktop support capacity.

- Working knowledge of Active Directory for account administration and access support.

- Hands-on experience with Microsoft Windows, including Windows 10 troubleshooting.

- Ability to perform basic technical troubleshooting across hardware, software, and user access issues.

- Familiarity with service desk ticket management and incident documentation.

- Strong communication skills with the ability to assist users clearly and professionally.

- Ability to organize tasks, manage priorities, and respond effectively in a fast-paced support environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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