Associate Director CX IC Global Data Strategy Lead

Job Description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases, often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.

Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit  for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

• Define and lead global data strategy Global Commercial (GCO) roadmap, including evaluation of emerging data sources, vendor capabilities, and market trends to expand customer, market and engagement insights
• Own commercial data sourcing approach, including vendor selection, contracting approach, and onboarding requirements, ensuring alignment to priority commercial use cases
• Manage external commercial data vendor portfolio, overseeing vendor relationships, spend, and performance to ensure delivery against contractual commitments and business expectations
• Enforce data contract frameworks and SLA performance standards, proactively monitoring vendor delivery, identifying risks and driving corrective actions or adjustments (e.g, renegotiation) to ensure data quality, timeliness, and reliability
• Drive ongoing vendor optimization and rationalization, identifying opportunities to consolidate vendors, eliminate underperforming sources and improve cost efficiency and data effectiveness
• Own and maintain the commercial data inventory, ensuring all data assets are accurately documented, discoverable, and positioned for reuse across commercial use cases
• Partner with CX data master and data management, and enterprise data teams to align on ingestion, integration and governance standards, ensuring commercial data assets are scalable, interoperable and compliant
• Drive adoption of GCO standardized data governance, stewardship, and quality practices to improve reliability, reduce manual intervention, and enable trusted data capabilities globally.
• Monitor commercial data capability performance across teams to identify optimization opportunities and ensure data quality, reliability, and governance standards meet franchise and global needs.
• Use insights and feedback from franchise leaders, CX team partners, and Global Capability Owners to continuously learn and refine ways of working and priorities.
• Model best practices, influencing ways of working, and contributing to thought leadership within the team.

• Partner with Enterprise Data Governance teams to align on data standards, policies, definitions and shape the adoption of consistent data practices across Jazz.
• Lead cross-functional alignment on global data strategy and data capabilities, working with Franchise, Medical Affairs, Market Access, and CXO leaders to ensure initiatives support organizational goals.
• Partner with Procurement and Legal to define and manage 3rd party data contracts, ensuring optimized spend, strong contractual protections and consistent delivery of high-quality data in alignment with SLAs.
• Share insights, risks, and lessons learned with CX peers and team leadership to support alignment and continuous improvement.
• Collaborate with Data Enablement & Platforms peers to ensure global data strategy, data standards and policies, and data capability approaches are integrated and consistent.
• Represent Global Commercial Data Strategy in team planning discussions, ensuring franchise needs, dependencies and constraints are clearly communicated and reflected in team priorities.

• Strong understanding of the Data Enablement & Platforms team and how team solutions support global needs and priorities.
• Ability to translate strategy into actionable plans, guide team execution, and make informed tradeoffs based on performance, risk, and business impact.
• Familiarity with master data management platforms, data governance tools, and commercial data architectures.
• Experience with external commercial data sourcing, including structuring high-quality vendor agreements with defined SLAs,…