Director, CX Analytics & Optimization Technical Suite Lead

Director, CX Analytics & Optimization Technical Suite Lead

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.

Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs-and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business.

As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time.

The Director, CX Analytics & Optimization Technical Suite Lead, leads a team that includes:

• The Global Capability Technical Owner for Performance Optimization, who manages digital analytics products, including in-house marketing mix solution
• The Global Capability Technical Owner for Predictive Algorithms, who manages predictive analytics products
• The Global Capability Technical Owner for Analytics & Insights + Global Performance Reporting who manages consolidated insights products
• Development teams and vendor partners

Essential Functions/Responsibilities

• Leadership, Strategy, & Technical Roadmap Development
• Set and drive the technical direction for Customer Analytics & Insights and Performance Analytics & Optimization teams in alignment with product strategy and enterprise priorities.
• Collaborate with the Customer Analytics & Insights and Performance Analytics & Optimization CX Suite Leads to create value-focused roadmaps, defined to launch and enhance the technical capabilities to deliver the Customer Experience ambition
• Own budget and resource allocation, making investment decisions across capabilities and teams to maximize impact and long-term value.
• Translate product roadmaps into scalable technology architectures and development plans working closely with the Enterprise AI and Analytics & Automation Capability Leads to assess feasibility, identify dependencies, and mitigate risks
• Ensure technical planning supports consistent KPI frameworks, governed measurement, and decision-ready analytics across brands and channels.
• Ensure development teams build scalable, secure, and reliable technology solutions that support:
• Consolidated Insights Products, which are productized analytics and market research solutions that accelerate and standardize insight generation across customer segments and use cases.
• Enterprise Reporting Products, which deliver standardized, decision-ready insights and governed KPIs to support executive, brand, field, and functional leadership. Supporting technology solutions include PowerBI.
• Digital Analytics Products and In-house Marketing Mix Solution, which measure campaign performance, optimize marketing investment allocation, and deliver advanced modeling to drive ROI and engagement impact.
• Predictive Analytics Products, which leverage advanced modeling to enhance targeting and engagement strategies.
• Partner with leadership on workforce planning, capability development, and evolution of the operating model as capabilities mature
• Manage vendor partners, ensuring clear accountability, quality delivery and alignment to objectives
• Cross-Functional Collaboration
• Act as the primary technical point of accountability for both the Customer Analytics & Insights and Performance Analytics & Optimization suites, partnering with architects, security, and data teams to ensure compliance with organizational standards and regulatory expectations.
• Work closely with Tech Leads,…