Field Technician

You’re more valuable than ever – And that’s just how we’ll make you feel.

The IT Field Technician is tasked to deliver exceptional customer service while being responsible for the implementation and support at each of the Company’s Urgent Care locations in assigned market(s) and assist other IT Field Services Technicians in other markets across the United States. This will include hardware and software troubleshooting, network and systems operations, and telecommunications. In addition to delivering IT Support services, technicians will be responsible for preparatory work and implementation of projects and new site rollouts including meeting vendors, completing site visits, installing equipment and testing/turn up through to first day support.

The IT Field Technician will have a focus on agile and rapid deployment of projects. The role is expected to occasionally work outside of normal business hours, including nights and weekends and manage multiple competing tasks. Travel within the market will be required and occasional travel to other markets will be required based on business need.

Job Location:

Hermitage PA area. The role requires travel between multiple locations in the Hermitage PA area.

• Education Required:
  
  High School Diploma or equivalent
• Licenses/Certifications
  
  Required:
  
  None
• Work Experience
  
  Required:
  
  2+ years IT Field Service Technician experience 2+ years Customer Service experience
• Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:
  Associate’s degree CompTIA A+ CompTIA NET+ Familiarity and experience with Healthcare regulatory compliance and reporting bodies. Familiarity with healthcare specific applications and healthcare working environment.

• Ability to problem-solve, troubleshoot, test, and repair IT equipment, including but not limited to laptops, desktops (PCs/Apple) WiFi, switches, etc.
• In depth knowledge and experience with server and desktop operating systems such as Windows Server 2016, Windows 7/10, and Mac OS
• Thorough knowledge of network, host and application technologies, particularly in a healthcare environment.
• Familiarity and experience with Healthcare regulatory compliance and reporting bodies (HIPAA, PCI, etc.)
• Understanding of Information Technology Service Management (ITSM) concepts.
• Proficiency in the Microsoft Office suite (Excel, Word, Outlook, Teams and PowerPoint)
• Knowledge of hand tools and proper usage, including digital multimeters and network testers.
• Familiarity with mobile tools, applications, and providing remote support.
• Demonstrated ability to deliver complex IT projects on time.
• Ability to adapt to a constantly changing environment;
  Manage a dynamic workload with competing priorities.
• Proven work experience as an IT field service technician.
• Ability to travel and work according to a changing schedule.
• Excellent time management skills.
• Exceptional customer service skills and ability to train users/customers as needed.
• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

• Professionally represent IT to the market/joint venture partners, team members and leaders using a Single Point of Contact mindset.
• Provide service and customer support via Phone, Chat, Email and In-Person field visits.
• Troubleshoot technology problems reported by users.
• Implement and support servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.
• Build relationships and trust with peers, market leadership, leads, and Team Members.
• Cooperate with technical teams and share information across the organization.
• Assume…