Help Desk​/Desktop Support Analyst Philadelphia, Pennsylvania | Robert Half

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support daily end-user technology needs for a retail organization in Philadelphia, Pennsylvania. This long-term contract position is ideal for someone who enjoys resolving workstation issues, guiding users through technical problems, and maintaining reliable desktop performance in a fast-paced environment. The role focuses on delivering responsive support across Microsoft Windows systems while helping employees stay productive through efficient issue resolution and account assistance.

Responsibilities:

• Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.
• Troubleshoot hardware, software, login, and connectivity problems, resolving incidents promptly or escalating when needed.
• Manage and update user accounts, permissions, and access requests within Active Directory.
• Receive, document, and track support requests through the service desk ticketing system to ensure timely follow-up.
• Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications.
• Support employees with password resets, system access concerns, and general workstation setup needs.
• Diagnose recurring technical issues and share practical solutions to improve overall support efficiency.