Director, Billing and Collections

Job Description

The Director of Billing & Client Services is a revenue operations leader responsible for the firm's end to end billing, insurance operations, and client services (collections) functions. This role provides strategic and operational leadership to ensure accurate, timely, and compliant billing while driving effective collections and delivering a high quality client experience.
Reporting to the Vice President of Finance, the Director will partner closely with firm leadership and attorneys to design scalable processes, strengthen internal controls, improve transparency, and support the firm's continued growth and evolving business needs. The successful candidate will foster a collaborative, service oriented culture and serve as a trusted advisor to attorneys on billing and receivables matters.

Responsibilities

Revenue Operations & Billing Leadership

• Provide oversight of the firm's billing operations, including monthly pre bill generation, distribution, attorney review, revisions, and final invoice production.
• Partner with Billing Managers & Supervisors to ensure billing processes are executed accurately, efficiently, and in accordance with firm policies and client guidelines.
• Serve as an escalation point for complex or sensitive billing and collections issues for attorneys.
• Lead continuous improvement initiatives to enhance billing quality and timeliness.

Client Services & Collections

• Oversee the firm's Client Services (collections) function in partnership with the Client Services Supervisor.
• Develop and execute collections strategies that reduce aged receivables while maintaining strong, professional relationships with attorneys and clients.

Controls, Risk Management & Compliance

• Ensure appropriate internal controls are in place across billing and client services functions and that policies are consistently followed.
• Proactively identify risk areas within the revenue cycle and implement processes and controls to mitigate financial, operational, and compliance risks.
• Establish and maintain best practices aligned with industry standards and firm objectives.

Operational Excellence

• Continuously assess people, processes, and systems to drive operational excellence and a high level of internal and external customer service.
• Lead, mentor, and develop teams, fostering a collaborative, accountable, and service driven culture.
• Oversee billing related onboarding for new attorneys, clients, and matters, ensuring a seamless transition and early confidence in billing processes.
• Collaborate with Finance leadership to develop and maintain key performance indicators (KPIs) and reporting that measure billing and collections effectiveness.

Qualifications

• Bachelor's Degree is highly preferred (Finance, Accounting, or Business related field).
• 10+ years of progressive financial experience, prior legal experience is strongly preferred.
• Strong quantitative abilities and problem-solving skills with ability to factor in qualitative aspects of an engagement to drive business decision making.
• Forward thinking and able to identify risk areas and implement necessary processes to mitigate risks.
• Must be proactive, work well as part of a team, operate well under pressure and work well in a fast paced environment.
• Strong analytical and communication skills, high degrees of emotional intelligence and initiative, are a must. Must have a strong ability to communicate both up and down the organization.
• Must be able to relate conceptually and practically to the firm's business objectives, have strong problem solving skills, and be able to offer creative solutions.
• Customer service-oriented and professional demeanor required.

The salary range for this role is $175,000 - $225,000 and represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location.

About Us

Known for its commitment to action and tangible results, Cozen O'Connor has rapidly grown to become one of North America's fastest-growing law firms. Offering full-service expertise in litigation, business law, and government relations, the firm serves a diverse clientele, including global Fortune 500 companies, growing middle-market firms, startups, and high-profile individuals. Established in 1970, Cozen O'Connor has more than 1,000 attorneys who help clients manage risk and make better business decisions.

The firm counsels clients on their most sophisticated legal matters in all areas of the law, including litigation, corporate, and regulatory law. Representing a broad array of leading global corporations and middle market companies, Cozen O'Connor services its clients' needs through 35 offices across two continents. The firm is consistently ranked among the top 100 law firms in America and has received recognition from prestigious legal and business organizations such as Chambers & Partners, The…