OCC Shift Supervisor - Operations Control Center

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

OCC Shift Supervisor - Operations Control Center

Job Profile Title

Supervisor, Control Center

Job Description Summary

The Division of Facilities and Real Estate Services (FRES) provides the expertise, business process, policies and standards required to plan, design, construct, operate, maintain and renew the physical assets of the University, excluding the health system. In addition, the Division, comprised of approximately five Departments, is responsible for the strategic planning, management and operation of non-academic University property, and collaborating with the neighborhood to create a safe and economically vibrant destination.

With close to 12M square feet of space, FRES maintains 186 buildings on a campus of 276 acres, completes over 60,000 maintenance requests per year, and starts approximately 250 projects a year. FRES is comprised of the following Departments:
Administration, Office of the University Architect, Design and Construction, Real Estate, Operations, and Maintenance.

The University of Pennsylvania is implementing a campus transformation entitled Penn Connects (http://(Use the "Apply for this Job" box below).). This comprehensive, award winning effort is expanding the campus over the next 20 years, including the construction of new academic research and recreational facilities. In addition, the University has secured $300M in Century Bond funding and continues to upgrade existing facilities over the coming years. https:///

Job Description

The Operations Control Center (OCC) Supervisor is responsible for overseeing daily operations of a 24/7 control center, ensuring the efficient monitoring of campus utility and building systems, including HVAC chillers, and energy management systems. This role involves real-time system oversight, incident response, and direct supervision of union mechanics to maintain optimal system performance and customer satisfaction. The Supervisor also handles after-hours emergency response, including issues in residential halls, ensuring timely and effective resolution.

The Supervisor utilizes Building Automation Systems (BAS) and other monitoring platforms to assess system conditions, troubleshoot issues, and coordinate responses to alarms, equipment malfunctions, and customer calls. Additionally, this position ensures compliance with safety and regulatory standards, enforces operational procedures, and collaborates with internal departments and external agencies to optimize system performance.

Strong leadership, decision-making, and technical expertise are critical to success in this role. The Supervisor works a rotating shift and provides coverage for other supervisors as needed to ensure 24/7 operational continuity.

Job Responsibilities

* Operations & Monitoring:
Oversee daily operations of the Operations Control Center (OCC), ensuring the efficient and reliable monitoring of utility and building systems, including HVAC, chillers, and energy management systems. Utilize Building Automation Systems (BAS) to maintain optimal system performance

* Team Leadership:
Supervise and support OCC staff, including scheduling, training, and performance management. Foster a culture of accountability, efficiency, and teamwork.

* HVAC and Controls Management:
Utilize expertise in chiller operations, temperature controls, and energy management systems to maintain and troubleshoot building systems.

* Compliance Management:
Ensure all activities align with safety, environmental, and regulatory standards related to HVAC, chiller, and control systems.

* Incident Response:
Lead response efforts for…