Associate Director - Penn Medicine

Position: Associate Director Applications - Penn Medicine at Home
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

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Entity:
Corporate Services

Department: IS-Cardiology Radiology

Location:

3535 Market St, 15th Floor

Hours:

M-F, Daylight, Hybrid

Associate Director of Applications - Penn Medicine at Home

Responsible for leading and managing multiple cross-functional work teams relating to the development of innovative application solutions that achieve successful performance goals for the assigned functions.

Oversee project plans to ensure milestones and project deliverables are met. Use working knowledge of application systems and pathology business processes to identify process improvement initiatives and targeted opportunities for improvements in the applications as they apply to clinical operations.

Oversee the management and development of new functionality, new technology, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Oversee the change management procedures for all applications for the department; create and maintain all policies and procedures for all assigned applications, and develop, plan and execute testing for supported applications

Directly manage personnel that are focused on specific clinical application solutions. Manage the performance of direct reports including work assignments, goal setting and annual reviews, time and attendance and salary administration. Responsible for working with key operational stakeholders and promoting collaboration within the application teams, vendors and the end customers. Responsible for planning and ensuring professional development initiatives are met within the team.

Interact closely with leaders and key application stakeholders/users with strong interpersonal, verbal and written skills

* supports Penn Medicine at Home applications
* Accountabilities

• Manages multiple highly complex projects and initiatives simultaneously through the project life cycle.
• Develops, manages and executes project plan tasks and milestones while meeting project objectives and reports project changes to leader.
• Develops new policies and procedures relating to enhancements, change control, and maintenance of the applications and processes where applicable.
• Defines requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Oversees the Development and execution of test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
• Manages the process and team when implementing system upgrades and scheduled vendor releases as requested to enhance the applications platforms and meet project objectives.
• Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to the Sr. Director.
• Provides continuous performance feedback to all team members to ensure that employees understand expectations and requirements.
• Manages the day-to-day operations of the team; employee mentoring, timecard retrieval, team meetings, and communicating operational requirements of UPHS to all team members, as applicable
• Oversees the implementation according to the approved capital budget and the approved timelines.
• Ensure ongoing support and maintenance of the system through IS staff balancing cost with quality and ongoing system enhancements and optimization.
• Participates as an active member of the assigned team. Develop and present project analysis (including cost/benefit) for management review.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required

Education and Experience

• Bachelor's Degree (Master's preferred) Computer Science or related scientific field
• 5+ years Relevant experience
• 3+ years Managing Applications or Healthcare IT teams
• 2+ years JIRA, SAP Business Objects, Data Innovations, Microsoft Project

Required

Skills and Abilities

• Management in Clinical applications either in application support or implementation role
• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
• Detail oriented, strong analytical, organizational, and problem solving skills required
• Ability to analyze, diagnose, suggest and implement process changes
• Strong customer service orientation and ability to follow through…