Senior Manager, Development Operations

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Work Location:

Hybrid On-Site/Remote

Position Overview

Position Details:

Compensation for this position is in the $57,000 to $62,000 range.

The anticipated start for this position is April 2025.

This position is hybrid: at least 2 days/week in-person in the Philadelphia office for in-person support and collaboration.

Mission of Position:

The Senior Manager, Development Operations (SMDO) ensures the integrity of all data, while maintaining and tracking financial revenue to ensure that quarterly financial goals are met in collaboration with the seven-person Development team. The Senior Manager, Development Operations will also create and support operational systems, implement stewardship practices, and support fundraising initiatives that will enable the Development team to perform with greater effectiveness, efficiency, and accountability. This

role reports to the Managing Director of Development

Application Requirements

(1) Professional resume

(2) Instead of a cover letter, please include a separate document answering the following three questions. To be considered, answer all three questions in your application.

(2a) Briefly describe your experience managing a CRM or database. What were you responsible for, and how did you ensure information was accurate, timely, and useful to others?

(2b) Tell us about a system or process you helped build or improve. What need were you responding to, and how did the change support your team's work?

(2c) Share an example of how your operational or data work helped a team work more effectively toward its goals.

Job Description

25%

Database Management

* Manage the site's fundraising database (cychannel - a Salesforce tool), including gift processing, reconciliation reports, financial dashboards, and monthly proposal and revenue reports

* Oversee gift processing, including processing donations, generating invoices for donors as needed, and liaising with HQ gift processing team

* Implement best practices, processes, and training in the Development department to ensure that the database is used effectively and efficiently

* Ensure accuracy of all donor information through regular database maintenance

25%

Administrative & Operations Support

* Ensure all department expenses, receipts, and invoices are processed in a timely manner

* Manage inventory and storage of all department equipment, event supplies, and gift materials

* Collaborate with Operations points from multiple departments to identify areas for functional improvements and to drive continual improvements of processes

* Facilitate special requests from national headquarters as needed, including providing annual report lists, communication needs, and special mailings

* Act as main liaison with HQ for executing contracts

* Manage all donor giving platform logistics including Classy, the City Giving Campaign, and management of national Carl Bloom campaign, and EITC Renewal

* Act as Marketo point scheduling all mass email communications and overseeing creation of distribution lists

* Provide additional administrative and operational support to department and site as needed

15%

Event Support

* Support Development events, including the Women's Leadership Luncheon, Annual Gala, Graduation, and Young Professional events through logistical support, online RSVP process, mailing lists, registration, and event reporting

* Create and manage event one pagers that track goals, attendance, fundraising, event details and logistics to create an easily accessible record for the team to compare year over year

* Design event registration and donation forms in line with asset-based communication standards

20%

Portfolio Work and Donor Analytics

* Create campaigns, dashboards, and reports for Development department team members, allowing them to track individual portfolio goals and accounts

* Lead team in using data to support fundraising best practices

* Serve as site prospect research point in…