Associate Director of Nursing Services

Associate Director of Nursing Services

The Associate Director of Nursing supervises nursing and medical assistant staff, promotes excellence in patient care, supports departmental operations, ensures compliance with healthcare regulations and accreditation standards, and collaborates with campus partners to advance student wellness initiatives. Reporting to the Director of Nursing, this role provides clinical and administrative leadership while collaborating with nurses, medical assistants, healthcare providers, and other support staff to ensure safe, effective, and compassionate care in a positive and professional environment.

Job Responsibilities

• Direct daily nursing operations and oversee the delivery of comprehensive outpatient healthcare services. Provide the full scope of nursing care, including telephone and in-person triage, patient assessment, interpretation of clinical information, treatment recommendations within scope of practice, and patient education regarding illnesses, medications, and health conditions.
• Collaborate with physicians, advanced practice providers, nurses, medical assistants and support staff to provide coordinated, high-quality patient care. Determine appropriate staffing assignments, delegation of duties and skill mix among licensed and unlicensed healthcare personnel to ensure efficient clinical operations.
• Supervise, mentor, train, and evaluate professional nursing staff, medical assistants, and support personnel. Directly manage the medical assistant team, including scheduling, performance evaluations, coaching, and administrative responsibilities. Foster a collaborative, respectful, and professional work environment focused on continuous quality improvement and exceptional patient care. Support the Director of Nursing in carrying out departmental leadership and administrative responsibilities. Participate in management meetings, committees, and interdisciplinary work groups.
• Ensure compliance with University policies, nursing standards of practice, HIPAA, FERPA, OSHA, infection prevention guidelines, and all applicable state and federal regulations. Support quality improvement initiatives and maintain readiness for accreditation surveys, including compliance with AAAHC standards. Promote evidence-based practice and continuous process improvement to enhance patient safety and service quality.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor of Science in Nursing (BSN) and 3 to 5 years of experience or equivalent combination of education and experience is required.
• Master's degree in Nursing (MSN), Healthcare Administration, Public Health, or a related field preferred.
• Licensure
  • Current, unrestricted Registered Nurse (RN) license.
  • Graduation from an accredited nursing program.
  • Basic Life Support (BLS) certification required.
  • Experience with Epic electronic medical records preferred.
• Experience
  • Three to five years of progressive clinical nursing experience.
  • One to three years of supervisory or administrative leadership experience in an ambulatory care, family practice, student health, or other fast-paced outpatient setting preferred.
  • Experience caring for adolescents and young adults within a culturally diverse population preferred.

Application Requirement

• A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Health and Wellness

Pay Range

$77,330.00 - $ Annual Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.