Quality Assurance Analyst

Quality Assurance Analyst

The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth.

PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Make a difference in your future – Become part of the PGW Team!

We offer a strong benefit package that includes free basic health and dental insurance. PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO.

Location:

800 W Montgomery Ave, Philadelphia, PA 19122

The job is on site. Compressed work week may be available after six months.

The following baseline duties and responsibilities define expectations for all levels of the Software Quality Assurance Analyst (QAA) Job Family:

• Perform software verification and validation (V&V) activities to obtain objective evidence that software solutions conform to approved functional and non-functional requirements, are fit for intended use, and support business and operational objectives;
• Conduct early-stage requirements analysis within the Software Development Life Cycle (SDLC) to identify ambiguities, gaps, redundancies, and inconsistencies, ensuring requirements are clear, complete, testable, and traceable;
• Apply industry-recognized QA standards, principles, and methodologies, including structured and risk-based testing techniques;
  Design, execute, and evaluate requirements-based testing, including functional, non-functional, integration, system, regression, and compliance testing;
• Support business stakeholders in the planning and execution of User Acceptance Testing (UAT);
• Collaborate across the SDLC with developers, project managers, technical teams, and business stakeholders to ensure adherence to quality objectives;
• Plan and perform testing activities, including defect identification, documentation, prioritization, tracking, and lifecycle management;
• Maintain end-to-end traceability among requirements, test cases, test execution results, and identified defects;
  Contribute to the effectiveness and maturity of QA and software development processes by applying standardized practices, identifying process gaps, and participating in continuous improvement initiatives aligned with organizational quality frameworks;
• Utilize QA tools, test management systems, and defect tracking platforms to support consistent, repeatable, and auditable testing practices;
• Promote quality awareness, knowledge sharing, and adherence to QA best practices across the QA team and project stakeholders;
• Perform other special projects and assignments as requested.

Academic Education & Professional

Certifications:

A bachelor's degree in computer science, information technology, software engineering, or a closely related technical field.

Alternative (QAA I & QAA II Only):
An equivalent combination of relevant education, recognized professional certification (e.g., ISTQB Certified Tester, QAI CAST/CSTE), and demonstrated professional experience in software testing/quality assurance and technical analysis may be considered in lieu of a formal degree.

Sr. QAA Specific:
Bachelor's degree in computer science, information technology, software engineering, or a closely related technical field AND a recognized advanced QA certification (e.g., ISTQB Advanced Levels, QAI CSQA/CSTE).

Professional

Experience:

(QAA I) 1–3 years of hands-on experience in software testing and quality assurance; fundamental understanding of software quality assurance principles, verification and validation concepts, and industry best practices; familiarity with core IT and quality management disciplines, including requirements traceability, defect management, project management, change and release management, risk identification and mitigation, and validation of service level objectives and acceptance criteria; experience using test management and defect tracking tools;

practical SQL skills…