Customer Experience Quality & Enablement Lead
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-08
Listing for:
Benepass
Full Time
position Listed on 2026-08-08
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Benepass is hiring a Customer Experience Quality & Enablement Manager to build and scale QA programs across email, live chat, and phone. You will own quality standards, scorecards, calibration, coaching, and reporting to elevate customer experiences.
You'll manage the Help Center, macros, and voice and tone, ensuring consistent support and clear communications. This role partners with multiple teams and leverages AI to boost efficiency and quality across touchpoints.
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