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Complaints Investigator & Quality Advocate
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-18
Listing for:
Doist
Full Time
position Listed on 2026-08-18
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist
Job Description & How to Apply Below
Chime is seeking a Complaints Specialist to own sensitive investigations end-to-end within the Operations team. You will partner across functions, drive quality initiatives, and help update SOPs and audits.
The role demands strong policy interpretation, written and verbal communication, and the ability to mentor others. Ideal candidates have 3+ years in regulated customer support or operations, with a proven track record handling escalated issues and using data to inform improvements.
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