Director, Customer Enablement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Enablement based in the United States.

This is a high-impact customer enablement and research leadership role within a fast-growing, early-stage technology environment. You will help strategic customers maximize the value of a software-enabled product research platform across the full innovation lifecycle. The role combines customer success, research consulting, commercial strategy, and go-to-market enablement. You will oversee complex research delivery, advise customers on methodology and project scoping, and help strengthen retention and expansion opportunities.

You will also collaborate closely with Sales, Research, Product, and other teams to improve customer journeys and enable scalable ways of working. This position is ideal for a research leader who combines strong analytical expertise with commercial judgment, exceptional customer care, and a hands-on approach.

• Drive customer success and retention: Ensure customers have a strong experience from their first project through ongoing research engagements, helping them understand how to maximize platform value and building confidence in research capabilities.
• Oversee strategic account delivery: Manage high-volume research programs for strategic customers, acting as a trusted research partner and advising on research objectives, methodologies, scope, timelines, and costs.
• Guide project scoping and execution: Translate customer requirements into effective research approaches, accurately scope and price projects, and ensure engagements move efficiently from concept through execution while maintaining quality and customer satisfaction.
• Enable self-service success: Help customers successfully launch and complete research through a software-first experience, identifying friction and developing scalable processes, resources, and journeys that enable customers to work independently.
• Support complex customers: Provide additional research expertise, methodology guidance, and hands-on support to premium or technically complex customers when needed.
• Improve the customer journey: Use insights from customer interactions and project delivery to identify opportunities to improve onboarding, product functionality, processes, and the overall customer experience.
• Enable go-to-market teams: Partner with Sales, Research, Product, and other leaders to translate new products, processes, and ways of working into practical customer-facing programs and enablement materials.
• Support growth and expansion: Participate in discovery, pitch, research road mapping, and customer onsite activities for strategic accounts, identifying new use cases, expansion opportunities, and ways to increase customer adoption.
• Lead research projects: Manage end-to-end research engagements using the platform, including survey design, analysis, reporting, and presentation of findings.
• Mentor research talent: Guide junior researchers in survey development, analysis, synthesis, and storytelling while reviewing work to ensure accuracy, quality, and consistency.
• Contribute to continuous improvement: Develop, test, iterate, and implement processes and programs that improve customer outcomes, research delivery, and cross-functional effectiveness.

• Research experience: 7+ years of experience leading software-enabled research studies, with strong expertise in survey design, sampling, data collection, qualitative and quantitative analysis, reporting, and presenting findings.
• Research consulting expertise: Demonstrated ability to understand customer research objectives and recommend appropriate methodologies, scopes, and approaches that balance rigor, speed, cost, and business value.
• Product research knowledge: Deep understanding of product testing and research methodologies, with the ability to translate sophisticated research concepts into practical recommendations.
• Commercial acumen: Strong ability to scope and price research projects accurately while balancing customer requirements, research quality, subscription constraints, and…