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Deputy GM - Theatre's "Wizard Behind Curtain/Movies
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19115, USA
Listed on 2026-03-04
Listing for:
Regal
Full Time
position Listed on 2026-03-04
Job specializations:
-
Restaurant/Food Service
Catering, Food & Beverage
Job Description & How to Apply Below
Essential Duties and Responsibilities include the following. Other duties as assigned.
- Regular and consistent attendance
- Must be of legal age to sell and/or serve alcohol per state and/or local laws
- Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
- Ensure all cash management policies and procedures are adhered to always
- Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents
- Comply with all food safety rules, laws, protocols, and standards. Adhere and maintain all Health Department rules and regulations
- Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols
- Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee
- Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed
- Train kitchen staff in specific positions and cross-train as needed
- Ensure required alcohol certification and training are current where applicable
- Properly administering all required paperwork and upholding all company policies
- Maintain projection and sound technology to ensure impeccable sight and sound experience for guests
- Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
- Ensure facilities are cleaned and maintained consistent with Regal standards every day
- Direct kitchen and bar maintenance and sanitation program
- Ensure proper use of all equipment
- Schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects
- Supervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects
- Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
- Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
- Maintain accurate inventory controls for all food and beverage supplies, janitorial supplies
- Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products
- Control inventory, shortages, and spoilage levels and investigate inconsistencies
- Conduct full monthly/quarterly inventories
- Create schedules for staff to ensure staffing levels meet the demand while controlling labor costs
- Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable
- Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
- Ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards
- Ensuring guest satisfaction - smile, greet, and thank all guests.
- Take prompt, appropriate action to turn dissatisfied guests into repeat guests
- Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels
- Respond personally to guest questions and complaints
- Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment or accountability deemed applicable by Regal
- Keep updated on recipe changes
- Measure and assemble ingredients for menu items
- Ensure that all food and beverage items are consistently prepared and served per Regal's recipes, portioning, cooking and serving standards
- Expedite food from the kitchen
- Collaborate with the managers and cooks to prepare meals
- Properly store food items at appropriate temperatures
- Knowledge and compliance with all food safety rules, laws, protocols, and standards
- Adhere and maintain all Health Department rules and regulations
- Rotate stock items as per established procedures
- Restock kitchen for subsequent shifts
- Ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift
- Maintain a "clean as you go" approach throughout shift
- Knowledge and compliance of dress code
- Maintain excellent personal hygiene
- Ensure lost and found items are handled in accordance with Regal policy
- Abide by all federal and state laws regarding breaks and/or meal periods
- Completed or in the process of completing the management certification program
- Must be SDS trained
- Obtain food handlers card where applicable
- Obtain Serv Safe Food Manager Certification
- Review…
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