Retail Keyholder (Store 0668

Position: Retail Keyholder (Store 0668)
Game Stop - 8500 Henry Avenue - Responsibilities:
Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing Game Stop.;
Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.;
Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.;
Address guest comments or questions in person or on the phone, courteously and professionally to ensure every guest receives top-notch guest service.;
Promote Game Stop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.;
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines.;
Complete Omni-Channel orders daily.;
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.;
Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.;
Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.;
Count, balance, and reconcile daily business transaction totals accurately in the POS system.