Director of Account Management

Overview

Director of Account Management at Foundant, Smart Simple and Giving Data. This role is pivotal in nurturing long-term client relationships, driving renewals, identifying opportunities for upsells and cross-sells, and expanding impact within the philanthropic sector. The ideal candidate is a strategic thinker and compassionate leader who thrives in a collaborative environment and is committed to team development and client success. This role reports to the Chief Commercial Officer.

• As a remote-first workplace, we offer flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network is supported by physical office hubs and virtual collaboration.
• Headquartered in Bozeman, MT (Foundant), Toronto, Canada (Smart Simple), and Dublin, Ireland (EMEA), you’ll be part of a globally connected team focused on driving meaningful impact.

• Design and execute account management strategies that foster client retention, growth, and satisfaction.
• Partner cross-functionally with customer success, sales, marketing, and product teams to deliver cohesive client experiences.
• Act as the Executive Sponsor for key customers.
• Utilize data insights to identify trends, risks, and opportunities for client expansion.
• Cultivate trusted relationships with clients, becoming a strategic advisor and advocate for their success.
• Lead and mentor the account management team, fostering a culture of collaboration, learning, and excellence.
• Establish and monitor team KPIs to ensure continuous improvement and alignment with company goals.
• Provide transparent reporting and feedback to senior leadership on client health and team performance.
• Champion a client-first mindset and proactively address challenges to ensure satisfaction and retention.

• 5-7 years of SaaS experience with proven account management and client success background.
• Strong leadership skills with a passion for team development and mentorship; previous leadership experience preferred.
• Strong negotiation skills with a proven ability to negotiate successful client renewals.
• Excellent communication and relationship-building abilities.
• Strategic and analytical mindset with a focus on data-driven decision-making.
• Alignment with Foundant’s mission and values, and a commitment to making a positive impact.

• Annual recurring revenue (ARR) growth from renewals and expansion
• Net revenue retention (NRR)
• Gross revenue retention (GRR)
• Customer health score
• Team engagement and satisfaction scores
• Customer satisfaction and Net Promoter Score (NPS)
• Renewal rate

• Commitment to innovation and making a positive impact across not-for-profits, community foundations, and organizations.
• Competitive salary and benefits, including tuition and lifestyle reimbursements, mindfulness and fitness initiatives.
• Flexible PTO policy to support personal well-being and professional success.
• Professional and personal development opportunities through collaboration across teams and projects across multiple industries.
• Internal mobility support for growth into new roles, leadership opportunities, or transfers between departments.
• Autonomy and responsibility to approach work creatively and independently.
• Employee recognition as a core part of our culture.

Foundant, Smart Simple and Giving Data are equal opportunity employers, committed to building a diverse workforce. We welcome and encourage applications from all qualified candidates and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or accommodation needs. Accommodations are available upon request for candidates participating in all aspects of the selection process.

If you require accessibility accommodations during the recruitment process, please contact