Customer Success Manager

Customer Success Manager - Remote
Final date to receive applications: 30 September 2026
Department:
Talent Team

Employment Type:

Full Time

Location:

Philippines
Reporting To:
Andrew Valle
Compensation: ₱60,000 - ₱80,000 / month

This is an in-house Magic role — you'll be a Magic employee owning client relationships on behalf of the company, not a VA placed with a client. Magic's business runs on retention and expansion, and the CSM is the engine behind both. Our clients are busy founders and executives who need their remote workers to deliver real ROI — and they need a strategic partner who ensures that happens.

You're not here to answer tickets. You're here to protect revenue, grow accounts, and turn satisfied clients into long-term advocates. Your success directly translates to company growth. Every account retained and every expansion closed is a measurable outcome you own.

• Salary: ₱60,000–₱80,000 gross monthly
• Employment type:
  
  Permanent, Full-Time
• Fully remote, global

• HMO coverage (after regularization)
• 12 vacation days + 10 sick days per year
• 13th month pay
• SSS, Phil Health, PAG-IBIG
• Paid training

• CSM (0–12 months) Senior CSM (12–24 months) Team Lead / CS Manager (24–36 months) CS Director (3+ years)

• You maintain 90%+ gross revenue retention and 110%+ net revenue retention across your full book of business — consistently, not occasionally
• You spot at-risk accounts before clients say a word, and your save plans are already in motion
• You run QBRs that clients actually look forward to — data-driven, strategic, and action-oriented
• You identify expansion opportunities organically and build the business case without being prompted
• Your Hub Spot is always clean — account health scores current, touchpoints logged, zero renewals sneaking up on you

• Own a portfolio of accounts segmented by size, health, and growth potential — prioritize ruthlessly
• Maintain 90% gross revenue retention and drive 110%+ NRR through proactive expansion identification and closure
• Navigate renewals 60–90 days before expiration; address concerns and negotiate terms before they become problems
• Facilitate comprehensive QBRs for enterprise and growth accounts with data-driven presentations on value delivered

• Execute Magic's 30-60-90 day onboarding framework for every new client; conduct kickoff calls within 24–48 hours of signing
• Build tailored success plans with specific milestones and success criteria for each client's business objectives
• Introduce clients to their remote workers and actively facilitate early relationship-building

• Build trusted advisor relationships with C-suite executives, founders, and senior decision-makers