National Account Manager

National Account Manager

Location:

Field-Based / Assigned Region

Travel:
Approximately 50% throughout the assigned region

Schedule:

Full-Time

Reports To:

Regional Vice President, Sales

The ideal candidate will reside in Baltimore (MD), Washington (DC), or Philadelphia (PA).

At Gateway Services, we help veterinary professionals support families through one of life's most difficult moments.

We're looking for an experienced strategic account leader who can build executive relationships, translate customer needs into commercial solutions and grow long-term partnerships with corporate veterinary groups and multi-location organizations.

As National Account Manager, you'll serve as the executive relationship owner for some of Gateway's largest and most strategically important customers - developing account plans, leading business reviews, expanding services and partnering across Sales and Operations to deliver exceptional customer experiences.

Join North America's leading pet aftercare provider and help strengthen the partnerships that shape our commercial growth.

• Own and grow strategic relationships with corporate veterinary groups

• Executive-level customer visibility and influence

• Lead strategic account planning, QBRs and partnership initiatives

• Collaborate closely with Sales, Operations and cross-functional leaders

• Opportunity to expand services and create measurable customer value

• Ongoing professional and leadership development

• Help shape Gateway's national account strategy and commercial future

• Medical, Dental & Vision coverage

• 401(k) Retirement Savings Plan with employer matching

• Company-paid Life Insurance

• Company-paid Long-Term Disability

• Paid vacation and company holidays

• Employee Assistance Program (EAP)

• Gateway Care Path emotional wellness program

• Health Savings & Flexible Spending Accounts

• Pet Insurance

• Employee Discount Marketplace

This role isn't simply about maintaining customer relationships. It's about becoming a trusted business advisor, understanding how complex veterinary organizations operate and turning insight into action. Your work will directly influence customer retention, whitespace growth, revenue expansion and Gateway's reputation as a strategic partner.

• Develop and execute long-term strategic account plans for corporate veterinary groups and multi-location veterinary organizations.

• Build trusted executive-level relationships with Regional Directors, Hospital Operations leaders, Medical Directors and executive leadership teams.

• Lead Quarterly Business Reviews (QBRs), translating service performance, sales trends and customer priorities into clear action plans.

• Negotiate service agreements, renewals and strategic partnership initiatives that support long-term customer success.

• Lead implementation plans for newly awarded hospitals, acquisitions and service expansions to ensure seamless onboarding.

• Identify whitespace and wallet-share opportunities through consultative selling and strategic account planning.

• Partner with Care Center Managers, Operations leaders and Client Care teams to resolve complex issues and deliver consistent service across customer locations.

• Collaborate with Business Development Managers and Sales leaders on new hospital conversions, acquisitions and regional growth initiatives.

• Use Power BI, Salesforce and Pawsetrack data to track account performance, service volumes, pricing, rebates and growth or margin opportunities.

• Monitor competitive activity, emerging customer needs and industry trends, sharing market intelligence with Sales leadership.

• Represent Gateway professionally at executive meetings, customer events, conferences and industry functions.

• Mentor and support Sales team members by sharing best practices in strategic account management and executive relationship development.

• Bachelor's degree preferred.

• Five or more years of B2B sales or account management experience.

• Experience managing strategic or national accounts and working with…