Security Receptionist

Security Receptionist

The Security Receptionist serves as the primary ambassador and access point for PAFA's Hamilton Building, helping to maintain a secure, professional, and welcoming environment for all visitors, students, faculty, staff, tenants, and Arts Hub partners. This role combines exceptional front-line customer service with security operations functions, including access control, CCTV monitoring, visitor management, and incident response awareness, supporting the Academy's commitment to safety, accessibility, and community engagement.

Visitor Experience & Access Control

• Greet all visitors, tenants, students, instructors, and staff in a professional and welcoming manner
• Verify identification and ensure appropriate access permissions for all individuals entering the building.
• Provide clear directions and assistance to administrative offices, classrooms, and public spaces.
• Deliver a high standard of customer service, ensuring a positive first impression of PAFA.

Security, Monitoring & CCTV Operations

• Monitor CCTV camera systems to observe activity within the lobby, entrances, and surrounding areas.
• Identify and report suspicious behavior, unauthorized access attempts, or safety concerns to the Operations and Security Coordinator, Security Control Room and/or Allied Universal Leads.
• Maintain situational awareness of building activity through both physical presence and camera monitoring.
• Support investigations by documenting observed incidents.
• Monitor alarm systems, fire panels, and other safety/security equipment, reporting issues promptly
• Support emergency response procedures in accordance with PAFA policies.

Communications & Administrative Support

• Answer and route incoming telephone calls appropriately
• Provide accurate information regarding PAFA exhibitions, programs, and events.
• Maintain visitor logs, access records, and incident documentation as required
• Coordinate with Operations & Security Coordinator, Allied Universal Security, and Facilities teams to support daily operations.

Qualifications

• High School Diploma or equivalent.
• Minimum of one (1) year of customer service or front desk experience.
• Prior experience in a security, reception, or CCTV monitoring role preferred.
• Strong interpersonal and communication skills
• Ability to remain professional and composed in high-traffic or emergency situations
• Basic proficiency in Microsoft Office and general office equipment
• Experience using phone systems.
• Familiarity with Philadelphia area and ability to assist visitors with directions.

Working Conditions

• Position is based in a lobby/front desk environment with frequent public interaction.
• Requires extended periods of sitting and standing.