Assistant Service Manager

Assistant Service Manager
Lead with Purpose. Grow Your Career. Make an Impact.

What You'll Be Doing
Ready to take the next step in your maintenance leadership career? Join Morgan Properties as an Assistant Service Manager supporting our 405-unit Sherwood Crossing Community in Philadelphia, PA. In this leadership role, you'll partner with an experienced Service Manager to help oversee maintenance operations while continuing to build your leadership skills. We're looking for someone with strong HVAC knowledge, well-rounded maintenance experience, and prior multifamily leadership experience who enjoys mentoring others, solving problems, and delivering exceptional service to our residents.
As an Assistant Service Manager, you will:

Assist the Service Manager with the daily maintenance operations
Help coordinate daily work orders, apartment make-readies, preventative maintenance, and technician workflow
Perform advanced troubleshooting and repairs involving HVAC systems, appliances, electrical, plumbing, carpentry, drywall, and general building maintenance
Lead by example while supporting and mentoring Maintenance Technicians to promote teamwork and operational excellence
Assist with maintaining community grounds and ensuring the property meets Morgan's quality standards
Help manage maintenance inventory, tools, equipment, and supplies
Conduct inspections of vacant apartments, common areas, and building exteriors
Support apartment turns while maintaining high-quality standards and meeting occupancy goals
Assist with snow removal, weather-related events, and emergency maintenance
Participate in a rotating 24-hour on-call schedule
Complete additional projects and responsibilities assigned by the Service Manager

Compensation &

Incentives:

Base Pay: $21.00 - $25.00
Up to 50% Rent Discount
Property Staff Shared Renewal Commissions
Morgan Essentials: $300 Quarterly
On-Call Appreciation: $15/day while holding the on-call phone
Medical, Dental & Vision Benefits
401(k) with Company Match
Generous Paid Time Off, including 10 paid holidays and sick leave

Hours &

Schedule:

Monday - Friday 8:00am - 5:00pm
Rotating paid on-call participation required
Must be available for weather-related and emergency maintenance events
Schedule may adjust based on business needs

What We'll Expect From You:

2-3 years of multifamily maintenance experience
Previous experience leading or mentoring maintenance team members in a multifamily environment
Strong HVAC troubleshooting experience is required
Well-rounded maintenance skills including appliances, electrical, plumbing, and general building maintenance
HVAC/EPA certification is preferred but not required for candidates with strong hands-on experience
Comfortable using smartphones, mobile work order applications, and computers
Active, valid driver's license and reliable personal vehicle
Ability to respond to on-call and emergency maintenance needs
A positive, team-first attitude with a commitment to providing excellent resident service

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