Automation Field Service Technician

Automation Field Service Technician

The Automation Field Service Technician is responsible for maintaining, troubleshooting, and continuously improving automated and electro-mechanical systems across customer sites. This role emphasizes preventive maintenance (PM), reliability engineering, and data-driven troubleshooting to minimize downtime and improve system performance.

The technician supports a wide range of material handling and automation equipment, including AGVs, robotics, conveyors, racking systems, dock equipment, and related industrial automation technologies.

A minimum of 3-5 years of hands-on automation experience is required. This position requires strong technical competence, independence, ownership mindset, and the ability to travel extensively up to 100% as business needs require.

Will be responsible for the following:

• Performing and completing PMs & repairs.
• Facilitating work/repair request.
• Providing shift coverage at customer site if needed.
• Willing to be On Call.
• Communicating PTO coverage plans with direct manager.
• Coordinating and driving warranty requests
• Facilitating outside vendor work (PO process and billing)
• Facilitating all outside of scope work.
• Parts Ordering and Inventory Management (5S Inventory Skills)
• Filling out and completing daily work orders.
• Attending and completing monthly safety training requirements.
• Troubleshooting equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.
• Completing all repairs of equipment in a timely manner and by the manufacturer's repair guidelines.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.
• Inspecting Equipment – Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.
• Communications – Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.
• Timely and accurate completion of all work orders and service records per the Concentric time standard.
• Maintain accurate and timely entry of work hours in Paylocity time keeping platform.

Safety

• All work must be completed in a safe manner.
• Safety requirements by customer and Concentric must be adhered to.
• Work areas will be maintained to ensure safety.
• Work areas will be kept clean and organized daily.
• Timely completion of Safety training modules.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as:
• PM Completion
• Tech Efficiency
• Customer Satisfaction
• Inventory Variance
• Work in Progress
• Safety
• Shop Cleanliness & 5S
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.

Requirements

• High School or GED Diploma required.
• Minimum 3-5 years' experience as an Automation Tech/forklift technician/automation bots/technology savvy.
• Strong Electrical troubleshooting skills, 480v,240v,24v, 48v.
• Able to read electrical schematics, wiring diagrams, hydraulic diagrams, pneumatic prints.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Strong Mechanical troubleshooting skills.
• Basic handyman and plumbing skills.
• Must understand how to troubleshoot and diagnose electrical components involving wiring diagrams and schematics, general abilities in laptop software to identify issues with automation equipment going offline.
• Manufacturer Training available on specific equipment for technician hired. Looking for someone with a strong skillset who is willing to learn, self-motivated, goal oriented, punctual, and professional, strong communication skills, solution-based mindset who is looking to grow.
• Specialty tools will be provided but must have own hand tools and willing to purchase what is needed to be successful in the role.
• Strong technology skills, strong office…