Community School Case Manager

Congreso is hiring for General Case Managers in the Community School Program.

General Case Manager Position Summary

The General Case Manager collaborates with school personnel and families to support student success through holistic case management services. These services include referrals to social services, health navigation, socio-economic supports, and meeting other needs to support family stability. From within the student's school, the General Case Manager uses client-centered methods to engage and advocate for families, assesses needs, contributes to increasing confidence and motivation for student success, and provides education on school policies, resources, and connection to supportive services.

This position is responsible for conducting home visits, strength- and needs-based assessments, developing a service plan, and implementing problem-solving interventions, including coordinating warm handoffs to community programs and/or services.

This position reports to the Community School Program Manager. This is an ONSITE position, primarily conducted at the school site, and includes home visits within the community, and occasional court appearances with students and their families.

The General Case Manager applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role.

Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer.

General Case Manager Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.

• Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work.
• Provides general case management services to students in need of social services, health navigation, and/or needs related to family stability.
• Assesses family needs, generates service plans, and collaborates with families to meet their goals and provides referrals to supportive services.
• Provides school-based attendance support by removing barriers to attendance for students on the caseload.
• For students involved in the Family Court or Regional Truancy Court systems, attends court and acts as an advocate, writes Court Reports and tracks progress towards goals until the case is discharged.
• Safeguards the confidentiality of client families.
• Conducts home visits for identified families.

• Promptly reports all conflicts among client families, and/or serious incidents involving client and families within 24 hours of the incident.
• Provides services and support outside of working hours to accommodate a family's emergency needs, when necessary.
• Adheres to documentation deadlines and keep detailed, clear case notes. Case Managers are to submit written testimony in the form of a Court Report for all hearings. Case Notes are to be entered in digital database systems within 5 days of contact event. All Case Managers will also maintain a neat and tidy paper file for each case. Ability to navigate the internet and digital data systems required.
• Prepares for and attends supervisory support meetings including one-on-one supervision, case reviews, team meetings, etc.
• Keeps quality case files that pass all internal and funder file audits.
• Completes assessments, home visits, and other required activities within the standard timeframe.
• Ensures program quality assurance tools are used and updated according to deadlines.

The following Competencies and Qualifications are applicable to both Attendance and General Case Manager positions

Competencies (Knowledge, Skills, and Abilities)

All Staff Competencies

• Basic understanding of Congreso's mission, values, DEI&B vision, Mission2
  
  Impact, Primary Client Model, programs, and services.
• Demonstrates knowledge and understanding of the community needs and demographics.
• Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service.
• Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
• Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines.
• Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure.
• Attends, participates, and facilitates…