Intake & Services Supervisor

Intake & Services Supervisor

Our Intake & Services Supervisor oversees and provides direct service links for legal center clients to internal and external resources necessary to establish safety in leaving a domestic violence situation. Responsibilities include but are not limited to:

• Recruit, mentor and supervise staff, pro bono legal professionals, assistants, and volunteers to provide support in representing our clients.
• Provide direct service link for legal center clients to external resources necessary to establish safety in leaving a domestic violence situation.
• Provide liaison to clients or potential clients by providing intake, information, legal options, referral and follow-up service.
• Develop, update and maintain files, demographic information and other documents according to established guidelines.
• Assist attorneys with the intake of clients and potential clients as assigned.
• Serve as a liaison with WAA residential programs.
• Act as WAA Legal Center representative as assigned.
• Complete and submit required data, reports and other written documents as assigned.

All responsibilities are to be implemented according to our mission and vision and according to Trauma informed and Agency standards

What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, Medical, Vision, Dental, PTO for Vacation, Personal, Holidays, accrual of Sick Days, & more The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education.

WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism

Requirements & Preferred Qualifications

• Master's of Social Work, required.
• Three (3) years experience in direct service and/or advocacy, required.
• Prior supervisory experience.
• Some experience in working on domestic violence issues, strongly preferred.
• Knowledge of community resources.
• Present good-listening and proficiency in communication skills, both verbal and written.
• Experience working in human services or related organization, preferred.
• Demonstrated ability to organize time and detail, including keeping of records, preferred.
• Demonstrated ability to work effectively with a diverse population, required. Working in an urban setting, preferred.
• Demonstrated proficient computer skills - use of Microsoft Office suite software (Outlook, Excel, Word, PowerPoint, etc.)
• Bilingual (Spanish/English), preferred.
• Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire.
• Must provide Satisfactory Child Abuse, Criminal and FBI clearances and to remain satisfactory thereafter. (Any expenses paid by employer)

Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs.

Monday - Friday 9:00 AM - 5:00 PM