Family Peer Navigator - Behavioral Health

Family Navigator

Philadelphia Family Voices is Philadelphia's first and only family-legacy organization. As a family legacy organization, the mission of Philadelphia Family Voices is families helping families navigate and improve child-serving systems by creating opportunities for education, empowerment, advocacy and support.

The Family Navigator is responsible for providing confidential support, mentoring, advocacy, and guidance to families of children and youth with behavioral health and/or autism spectrum disorder within multiple or complex systems. The Navigator creates an individualized roadmap that spans the array of services, from evaluations and education to treatment and other supports, ensuring that the roadmap and peer services are accurate, specific, and aligns with the families self-determined needs and priorities.

Over time, as the family's needs and priorities further develop and change, the goal of the Navigator is to continuously meet the family where they are with flexibility, empathy, and knowledge.

Utilize experience and partnership skills to help other families and the systems that serve them. Establish and maintain strong effective relationships with the Program Supervisor and/or Manager, Philadelphia Family Voices staff, management, and key stakeholders. Establish and maintain strong effective relationships with members of the community that we support:

• Families and youth
• General public
• Community agencies and organizations
• The Philadelphia child serving systems [Department of Human Services (DHS), Juvenile Justice (JJ), Early Intervention (EI), Behavioral Health and Autism related services and programs
• Schools and Education System
• Community Behavioral Health (CBH)
• Administrators/ staff of Philadelphia Department of Behavioral Health & Intellectual Disabilities (DBHIDS).

Promote a positive public image of all PFV programs and serve as a representative in assigned committees, task forces, as well as other meetings. Promote and model high ethical, professional and respectful behaviors both within Philadelphia Family Voices and externally.

Participate in regular 1:1 supervision and team meetings as scheduled. Participate in all required agency staff meetings. Attend required trainings. Attend all required meetings/conference calls in the community in a professional manner. Gather and provide data as assigned. Other duties as assigned.

Assist families in navigating educational, therapeutic, and social services systems; identify and address gaps in insurance and/or waivers; work with families in solving problems related to the care of their child or youth. Coach families to develop advocacy skills and make informed decisions; serve as an emotional support and positive role model to parents and caregivers. Provide education, training and resources to parents and caregivers to enhance their capacity to meet their child's overall wellness needs;

link families to other supports and provide "warm hand-offs" to other services including CBH care managers. Schedule regular meetings with assigned families, preferably in-person; attend meetings with families; maintain documentation of all provided services through our electronic database. Follow workflow and documentation expectations as outlined in the Philadelphia Family Voices' program manual.

Along with families, identify needs and develop goal plans and action steps to achieve their goals; review and update plans as needed. Adhere to the Philadelphia Family Voices family support empowerment and family-driven model and philosophy in providing community-based peer-to-peer support to parents of children and youth with behavioral health or ASD diagnoses. Utilize knowledge of service systems and the range of resources available for children, youth and families;

share knowledge effectively during family meetings and consultation with professionals. Facilitate support groups, work groups, trainings, and presentations; represent Philadelphia Family Voices at resource fairs and other community events.

Enter participant data in the Electronic Healthcare Records/ Program Database system upon intake. Ensure that all participants' contacts and forms are…