HR Case Management Specialist

United States, Multiple Locations, Remote

The HR - Case Management Specialist supports MCC US in promoting, developing, and implementing policies on Abuse of Power (including harassment, racism, SEAH, and fraud). Working on a three-person team with the Case Management Supervisor (lead) and the Canada-based Specialist, this role trains staff, supports policy implementation, tracks and responds to abuse reports, and documents actions taken - primarily for US and International Program cases, with occasional involvement in Canada.

In partnership with MCC's Safeguarding Coordinator, this position also serves as a global safeguarding expert - advising focal points, aligning policies and procedures, refining training materials, strengthening complaint mechanisms, improving investigative practices, and facilitating global data collection and reporting to ensure accountability.

Salaried Employee
-Full Time at 1 FTE

Organizational values and culture:
All MCC workers are expected to exhibit a commitment to a personal Christian faith and discipleship; active church membership; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Bachelors degree in HR, Social Work or other relevant field. Equivalent experience accepted in lieu of degree also accepted.

1-3 years relevant experience in Human Resources, Social Work, or other investigative experience.

Demonstrated intercultural competency and ability to navigate cross-cultural conflict.

Strong English written and communication skills, including ability to prepare sensitive correspondence, conducting interviews, and leading trainings and presentations.

Comfort with learning new software and technological tools, ability to manage large amounts of data and produce relevant reports.

Employment eligibility:
Legally eligible to work in the U.S. MCC offers of employment are subject to a successful criminal background check(s).

SHRM certification, or masters in HR or social work.

Experience in conducting high quality, culturally sensitive, and neutral HR investigations in complex and diverse environments.

Experience in the field of diversity, equity and inclusion, protection from sexual exploitation and abuse, staff conduct and discipline, and/or humanitarian affairs.

Experience developing and working with policies and procedures related to conflict, harassment, and/or prevention of sexual violence and child protection.

Spanish and French fluency.

MCC expects all staff to actively participate in an organizational culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC.

All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).

Support management of safeguarding cases and training with MCC teams related to MCC priorities and framework, including prevention of and response to sexual violence and sexual exploitation, child protection, making teams safer places for diversity, trauma, response, self-care and resilience, among other possible topics.

• Systems strengthening, training, monitoring, and reporting (40%)
• Participation in Case Management Teams, including providing support, guidance, and advice (50%)
• Review, adapt and implement existing tools and procedures at MCC related to abuses of power and case management.
• Develop and tailor tools, resources and procedures related to abuses of power and case management.
• In collaboration with the US Training and Development Specialist, develop and/or tailor and facilitate abuse of power training modules for use at MCC's in the US and International Program, including for orientations, manager training, staff and board training events.
• Provide support to staff within the MCC US looking to better integrate safeguarding into MCC-supported projects.
• Audit Case Management data to ensure all relevant information is collected for reporting.
• Develop and run reports on Case Management work for relevant parties including HR Directors, boards, and the Safeguarding Steering Committee.
• Participate in testing and implementing software developments and improvements.
• Ensure all investigations are conducted to the highest quality standard in line with relevant legislation, policies, and procedures.
• For all assigned cases in the US and International Program, oversee complaint response process.
• Serve as primary initial contact for MCC US Abuse of Power reports to MCC common portals.
• Provide on-call monitoring and triaging for incoming reports one week per month.
• Using the Case Management Process Guide, respond to all…