ERT Mobile Assessor

Outreach Mobile Assessor

One Day At A Time (ODAAT) operates a specialized outreach team known as the Encampment Resolution Team (ERT) which identifies, responds to, and resolves encampments using a social services-led process. Specifically, the role of the ERT is to establish relationships with those in the encampments, gain an understanding of their specific needs and goals, engage and connect them with services. The ERT will work to connect individuals to available housing resources, social service supports, as well as work with stakeholders to identify and leverage additional resources as needed.

Employee in this job is responsible for engaging homeless persons, determining needs, offering services, and follow-up. Add, collate and account for individuals in the field in the identified and targeted encampment via appropriate social service/case management methodology. In collaboration with the ERT Outreach Coordinator, the Mobile Assessor will respond to calls assigned by the Director of Outreach Services, Chief of Staff or designated OHS official regarding homeless persons on the street in Philadelphia.

The incumbent will remain in constant contact with their team in order to appropriately assess, evaluate, refer and/or intake clients in the field or at ODAAT and provide clinical support for necessary services. The Assessor may also be required to provide and/or assist with supervision of the outreach team and its activity. This is a full-time position expected to last through June 30, 2027.

Primary responsibilities include assessing social, emotional and economic causes of homelessness, addiction, problem behavior and mental or emotional disorders; providing referral and treatment recommendations and approving alternative plans, placements or transfer of cases; maintaining a small caseload or handling some of the more complex cases for observation and/or referral; performing a variety of direct clinical, diagnostic, treatment, and outreach services; ensuring compliance with related federal, state and local regulations, as well as ODAAT/UAC and county policies and procedures;

conducting regular case conferences and conferring with LCSW and Director of Outreach Services regularly regarding client assessment and related matters; participating in the establishment or revision of policies, procedures, guidelines, goals and objectives; assisting the Clinical Director and Director of Outreach Services with program planning, implementation and evaluation activities for street-level assessment; participating in community outreach and public relations activities;

follow-up on unresolved response calls using digital response forms; engaging homeless individuals in the community, assessing needs, and offering appropriate services; being thoroughly familiar with Tent and Structure Policy, and Sidewalk Ordinance; working cooperatively with business owners, police, and concerned citizens to serve the needs of persons who are homeless; checking names of homeless persons encountered against Focus list status of individual;

completing all required contact and reporting forms; assisting with public, media and internet outreach with other staff and program volunteers to support intake into the programs and attendance at sponsored events; assisting with planning and supporting socialization and outreach events; coordinating, scheduling, training and participating in daily street outreach team efforts, as necessary; recruiting new city agencies and community partners for HIV/AIDS and Recovery programming as potential sites;

attending all mandated training activities; providing outreach programming under the Harm/Risk reduction and Trauma-informed service spectrum and ODAAT services to high-risk individuals; participating in agency-sponsored programming including locating and contacting new and existing clients for scheduled events during assigned work hours; providing and completing client database entry, HMIS entry, VISPDAT assessment, and ensuring timeliness and accuracy of data entered; maintaining accurate paper and computer files for all outreach contacts and correspondence related to contracts;

participating in meetings to create outreach and promotional message for dissemination during program outreach and events; ability to organize time, prioritize assignments, including the ability to work flexible hours; actively supporting executives with client and partner collaboration; providing administrative and program support for outreach projects, including writing research, editing and meeting notes; participating in meetings to create outreach and promotional message for dissemination during program outreach and events;

ability to organize time, prioritize assignments, including the ability to work flexible hours; adhering to all company policies related to the Driver's Standard Operating Procedures; other duties as assigned.

Knowledge, skills, abilities and qualifications include a Bachelor's Degree in Social Work or…