GECX Sr. Dev

GECX Sr. Dev

Location:

Philadelphia, PA (Onsite) Duration:
Long Term Contract

Basic Qualifications:

• Immediate availability
• Background check MANDATORY

Required Skills:

• Strong hands-on experience with Google CES (Customer Engagement Suite), Dialogflow CX / ES, Playbooks & conversational orchestration, GE4CX (Generative AI for Customer Experience)
• Experience building Agentic AI solutions, autonomous or semi-autonomous AI agents, multi-step reasoning conversational systems
• Understanding of LLMs, prompt engineering, grounding techniques, RAG (Retrieval-Augmented Generation)
• Strong understanding of GCP architecture and services, including Vertex AI, Cloud Functions / Cloud Run, Pub/Sub, Big Query
• Proficiency in Python, JavaScript, or Java
• Experience with REST APIs, microservices, and integrations
• Familiarity with CI/CD pipelines and Dev Ops practices

Preferred Qualifications:

• Experience in deploying cloud-native applications

Role and Responsibilities:

• Design, develop, and deploy conversational AI solutions using Google CES / Dialogflow CX / ES
• Build and manage AI agents and agentic workflows leveraging Playbooks and GenAI for CX (GE4CX)
• Implement multi-channel conversational experiences (chat, voice, telephony)
• Integrate conversational agents with backend systems via APIs, webhooks, and cloud services
• Utilize Google Cloud services (Cloud Functions, Pub/Sub, Vertex AI, etc.) for scalable solutions
• Design and optimize intents, entities, and conversation flows
• Build context-aware and adaptive AI agents using modern agentic frameworks
• Collaborate with UX designers, product managers, and business stakeholders
• Ensure performance optimization, monitoring, and continuous improvement of AI solutions
• Apply best practices in security, scalability, and maintainability