Senior Service Developer

Job Title

Senior Service Now Developer

Onsite – Philadelphia, PA

• Design, develop, and support Service Now applications with a focus on Discovery, CMDB, CSDM, and ITOM.
• Implement and maintain Service Now Discovery for infrastructure and application dependency mapping.
• Configure and manage CMDB governance, reconciliation rules, identification rules, and health dashboards.
• Drive CSDM adoption and align CMDB data models with Service Now best practices.
• Implement and enhance ITOM modules, including Discovery, Service Mapping, and Event Management.
• Develop custom applications, workflows, integrations, and automation solutions.
• Create Business Rules, Script Includes, Client Scripts, UI Actions, Flow Designer flows, and Integration Hub integrations.
• Design and develop REST/SOAP integrations with enterprise applications.
• Troubleshoot platform, Discovery, and integration issues.
• Participate in code reviews, platform upgrades, and release management.

• Service Now Development
• Service Now Discovery
• CMDB Administration & Governance
• CSDM
• ITOM
• Service Mapping
• Event Management
• Java Script
• Glide APIs
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• Flow Designer
• Integration Hub
• REST APIs
• SOAP Web Services
• Service Portal
• UI Builder
• MID Server
• ITIL

• 4+ years of hands-on Service Now Development experience.
• Strong expertise in Discovery, CMDB, CSDM, and ITOM.
• Experience with Flow Designer, Integration Hub, REST/SOAP integrations.
• Knowledge of Service Portal, UI Builder, and MID Server.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
• Service Now CSA, CAD, CIS-Discovery, or CIS-ITOM certifications are preferred.

• Service Now Development
• Discovery
• CMDB
• CSDM
• ITOM
• Java Script
• Flow Designer
• Integration Hub