Dispatcher, Penn Transit Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Dispatcher, Penn Transit Services

Job Profile Title

Dispatcher

Job Description Summary

Reporting to the Operations Supervisor for Penn Transit Services, the Dispatcher plays a critical role in coordinating the daily operations of Penn's comprehensive transportation system. This position is responsible for the daily coordination of Penn Transit's vehicular escort services, providing safe and reliable transportation for faculty, staff, and students across campus. Serves as the front-line quality control link between riders and the University for all transit-related matters.

May occasionally operate CDL vehicles based on operational needs and driver availability. This is a safety-critical, mission-essential role.

Job Description

Job Responsibilities

+ Receive and dispatch requests for vehicular escorts during evening and late-night service hours.

+ Coordinate the efforts of the vehicular Shuttle Service with other transit services provided in the Penn Transit Services network including but not limited to:
Penn Bus Service;
Penn Accessible Vehicle (PAT);
Penn Charter Service;
Penn Crew Transportation; and the AM Transportation Service, through the dynamic allocation of resources including people and vehicles to meet the demand for the various services as required.

+ Provide accurate information and courteous assistance to inquiries regarding Penn Transit Services and its regulations, policies and procedures.

+ Responsible for radio equipment, it's proper use, care and secures storage in the central dispatch location at the end of each shift.
-Ensure that the PTS Ops Center, all Escort vehicles, all key boxes, etc. are properly secured at the end of the last shift each night.

+ Ensure that the "Daily Log Book" is filled out properly at the end of the last shift each night.

+ Perform other duties as assigned.

The initial shift for this position is Thursday - Sunday 5:00 PM - 3:30 AM (technically ends on Monday at 3:30 AM.)

Qualifications

+ High school diploma or GED required.

+ Previous dispatch or logistics experience preferred.

+ Strong customer service experience required.

+ Must maintain and possess a valid  Class B Commercial Driver's License (CDL)  from the state of residence within 90 days of hire. Passenger Endorsement and the Air Brake Restriction must be removed. Must also maintain and possess a valid US DOT Medical Examiners Certificate. Must maintain a valid  U.S. DOT Medical Examiner's Certificate .

+

Experience with Microsoft Word, Excel, and dispatching software preferred.

​

About Penn Transit

Penn Transportation and Parking Services, a department within the Division of Business Services, delivers a wide range of essential mobility services to the Penn community. The department is dedicated to providing superior service that is safe, convenient, sustainable, and accessible for all who come to this world-renowned institution to work, study, and visit.

Penn Transit Services operates an integrated transportation network that offers effective, efficient, and safe transit within specific service boundaries-at no cost to riders with a Penn Card. The system supports the daily movement of the University community and accommodates more than 100,000 passengers each year through its robust combination of shuttle, bus, accessible transit, and charter services.

For more information about Penn Transit Services, visit Penn Transportation & Parking ((Use the "Apply for this Job" box below).)

About the Division of Business Services

The Division of Business Services (BSD) supports the individual and…