Experienced Flatbed Tow Truck & Recovery Operator

Flatbed Tow Truck & Recovery Operator

MrKitt's Service Center & Towing is seeking an experienced, dependable, safety-focused Flatbed Tow Truck & Recovery Operator to join our professional towing team. This is not an entry-level position. Candidates must have a minimum of three years of verifiable professional towing and recovery experience and must be fully capable of operating a flatbed/rollback tow truck safely, efficiently, and independently. The successful candidate must have experience handling routine towing, accident scenes, vehicle recovery, rollover recovery, disabled vehicles, and double-hook assignments.

Operators must understand proper loading, unloading, vehicle positioning, securement, weight distribution, recovery techniques, and DOT safety requirements. We are looking for an operator who can receive an assignment, assess the situation, determine the safest and most efficient approach, properly complete the job, document the assignment, and communicate with dispatch with minimal supervision. At the same time, you must be a team player.

Professional towing and recovery require communication, cooperation, accountability, and a willingness to assist other operators when needed.

Required Qualifications:

• Minimum 3 years of verifiable professional towing and recovery experience.
• Must have significant experience operating flatbed tow trucks.
• Must be capable of safely loading, securing, transporting, and unloading a variety of vehicles.
• Must be able to properly and efficiently perform double-hook towing assignments.
• Must understand the additional securement, weight, equipment, clearance, and safety considerations involved in double-hook operations.
• Must have accident-scene and vehicle-recovery experience.
• Must understand proper vehicle stabilization and recovery techniques.
• Must understand recovery positioning, recovery angles, equipment limitations, and scene hazards.
• Must understand proper vehicle securement and load distribution.
• Must know when a recovery requires additional equipment, another operator, or a heavier recovery unit.
• Valid driver's license.
• Clean driving record.
• Current DOT Medical Card.
• Must be able to successfully pass a background screening.
• Strong knowledge of applicable DOT regulations and safety requirements.
• Strong customer-service and communication skills.
• Must be a team player.
• Dependable, punctual, responsible, and professional.
• Must be capable of working effectively with minimal supervision.
• Must follow company policies, safety procedures, and management direction.
• Must be able to work outdoors in varying weather, traffic, roadside, and accident-scene conditions.

Flatbed / Rollback Responsibilities:

• Properly positioning the flatbed for loading and unloading.
• Safely operating the bed, winch, controls, and related towing equipment.
• Determining appropriate loading procedures based on vehicle condition and location.
• Properly loading and positioning vehicles on the flatbed.
• Maintaining appropriate vehicle placement and weight distribution.
• Using appropriate securement points and methods.
• Properly using straps, chains, wheel restraints, safety equipment, and other required securement devices.
• Double-checking all vehicle securement before moving the truck.
• Safely unloading vehicles at their destination.
• Taking additional precautions with damaged, disabled, lowered, specialty, or otherwise difficult-to-load vehicles.
• Protecting customer vehicles from preventable damage throughout the towing process.

Double-Hook Experience

Required:

Candidates must be able to properly, safely, and efficiently double hook when the assignment and equipment allow it. The operator must understand that double-hook towing requires additional attention to equipment capacity, vehicle weight, weight distribution, securement, clearances, turning characteristics, braking, road conditions, and applicable regulations.

The operator is expected to:

• Determine whether the vehicles and assigned equipment are appropriate for the intended double-hook operation.
• Properly position and secure each vehicle.
• Verify appropriate clearances before transport.
• Understand how the additional vehicle affects the operation and handling of the tow truck.
• Ins…