Service Advisor - Phillipsburg, New Jersey, United States

About Madison Honda

Madison Honda is a leading automotive service provider committed to delivering exceptional customer experiences. We offer comprehensive training, competitive compensation, and excellent benefits to support your career growth.

• Salary: From $18 to $21 per hour
• Job Type: Full Time
• Location: Phillipsburg, NJ 08865

As a Service Advisor at Madison Honda, you will play a vital role in connecting customers with the automotive services they need. You will greet customers promptly and professionally, assess their vehicles, and provide accurate information about service options and costs.

• Welcome service customers in a courteous and professional manner
• Inspect vehicles and review service history to identify customer needs accurately
• Recommend appropriate services, parts, and accessories based on thorough product knowledge
• Provide precise estimates for service costs and completion times, obtaining customer authorization
• Monitor service progress and communicate any changes to customers for approval
• Manage warranty repairs in compliance with manufacturer guidelines
• Confirm service appointments via telephone one day prior to customer arrival
• Perform post-repair follow-ups with customers
• Inspect vehicles before delivery to ensure all services and repairs are properly completed
• Comply with all applicable state and federal laws related to automobile repair and consumer protection
• Represent company values in all customer, coworker, and vendor interactions

This is a full-time position with scheduled hours in accordance with Madison Honda’s operational requirements.

Madison Honda is an equal opportunity employer and maintains a drug-free workplace. We are committed to fostering an inclusive and professional work environment.

• Minimum of two years experience as a service advisor
• High school diploma or equivalent
• Valid driver’s license for the state of employment with a clean driving record
• Positive attitude with energetic and professional demeanor
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to work effectively in a process-driven environment
• Professional appearance and strong work ethic

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an equal opportunity employer and a drug-free workplace.