Senior Adjudicator

Summary / Objective

Norwescap is seeking a dedicated Senior Adjudicator who will be responsible for adjudicating applications for the Low-Income Home Energy Assistance Program, Universal Service Fund and any additional energy savings programs. Apply regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. Provides information and referral to other Norwescap departments and outside agencies. The Senior Adjudicator reports to LIHEAP Coordinator.

$21.00/hour | 40 hours per week

• Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system, as well as any additional energy savings programs.
• Maintain production goals in accordance with program needs and in conjunction with the program coordinator and director.
• Establish and maintain program participant files, prepare necessary correspondence to obtain required documentation, to complete an application, and continue and modify regular and emergency assistance applications for eligibility at the time of funding.
• Point of contact for all partnership organizations that assist with client applications.
• Create and maintain an outreach calendar of events and create new partnerships when out of office.
• Attend all BPU/DCA-sponsored events and Housing and Community Development Department events.
• Maintain a workflow of clerical support functions to ensure proper communication from the call center to adjudicators.
• Assist with new program/project development and planning.
• Participate in Norwescap committees and internal meetings.

• High school diploma or GED (required)
• Associate's degree or higher preferred with a degree in social work or related field (preferred)
• 2+ years in human services or nonprofit organizations (preferred)
• Proficient in Microsoft Office 365 (required)
• Driver's license

• Maintain confidentiality of information.
• Ability to remain tactful and respectful to participants, either on the phone or in person.
• Must be able to follow oral and written communication from supervisors.
• Must be able to read and follow program and agency manuals.

• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan

This position operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. However, this position may require occasional site visits for specific needs.

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.