AR​/Collections Specialist

Company Description

SERVPRO of Phoenix is a locally owned and operated restoration provider dedicated to helping businesses recover from fire, water, mold, storm, and other property damage. The team delivers rapid, efficient cleanup and restoration services tailored to the needs of commercial properties, including water and fire damage restoration, mold remediation, and disaster repairs. Additional services include commercial construction projects, roof tarp and board-up, air duct and HVAC cleaning, biohazard and crime scene cleaning, document restoration, and vandalism cleanup.

Backed by extensive training and industry certifications, SERVPRO of Phoenix offers 24/7/365 support and customized Emergency Ready Plans to help organizations safeguard their operations and minimize downtime.

The AR/Collections Specialist is a full-time, on-site position based in Phoenix, AZ, responsible for managing the accounts receivable process and supporting the financial health of SERVPRO of Phoenix. This role includes generating and sending invoices, posting payments, reconciling customer accounts, and monitoring aging reports to ensure timely collection of outstanding balances. The specialist will make collection calls and send follow-up communications, work with customers and insurers to resolve billing issues or disputes, and document all collection activities in the system.

Day-to-day responsibilities also include coordinating with estimators/billers and the office team to confirm job details and invoice accuracy, preparing reports for management, and recommending process improvements to enhance cash flow and reduce delinquency. The position involves handling sensitive financial information with confidentiality, maintaining organized records, and providing professional, service-oriented support to internal and external stakeholders.

• Strong analytical skills to review aging reports, reconcile accounts, and identify discrepancies or trends in payment behavior.
• Finance-related experience, including basic accounting principles, accounts receivable processes, and familiarity with invoicing and payment systems.
• Clear and professional communication skills, both verbal and written, to interact with customers, insurers, and internal teams in a respectful and solution-focused manner.
• Hands‑on experience with debt collection practices, including making collection calls, negotiating payment arrangements, and documenting collection efforts in compliance with applicable City and State guidelines.
• Proficiency in invoicing, including preparing accurate bills, adjusting invoices when necessary, and coordinating with project teams to ensure correct job and customer details.
• High level of organization, attention to detail, and ability to manage multiple accounts and deadlines in a fast-paced environment.
• Comfort with office productivity and accounting software (e.g., Excel, Quick Books AR Workflow, Work Center or similar AR platforms); experience in restoration, construction, or insurance billing is a plus.
• Ability to work on-site full time in Phoenix, AZ, collaborating with cross‑functional teams while maintaining a customer‑focused, professional demeanor.

• Salary Position with bonus structure:
  Starting wages $58,000.00-$70,000.00 depending upon experience and capabilities. Employees are evaluated at 90 days and annually following.