Accounts Receivable; AR Supervisor – Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including World Hotels™, Best Western® Hotels & Resorts, and Sure Stay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Join our Accounting and Finance team as an Accounts Receivable (AR) Supervisor, where you will lead day-to-day AR operations to support accurate billing, timely collections, and strong Members relationships. This role combines hands-on operational oversight with team leadership, serving as a key point of escalation for complex or highly visible account matters while driving efficiency, accuracy, and compliance across AR accounts and processes.

You’ll work cross-functionally with internal stakeholders and Members, playing an important role in protecting revenue, improving processes, and enhancing the overall billing experience.

• AR Operations and Billing Oversight:
  • Oversee daily operations, including review and approval of manual billing to ensure accuracy, proper coding, and timely processing.
  • Support month-end billing cycles and resolve discrepancies in partnership with internal teams.
  • Maintain billing integrity within the system to ensure accurate revenue processing.
• Delinquency Management:
  • Lead the monthly delinquency process, including review and approval of notices.
  • Monitor account status and guide follow-up strategies to improve collections outcomes.
  • Support structured payment plans and documentation.
• Member Account Support:
  • Serve as an escalation point for complex billing, delinquency, and account-related issues.
  • Partner with Members and internal teams to resolve inquiries while maintaining strong relationships, protecting company interests, and ensuring compliance with established policies and procedures.
• Team Leadership and Department Support:
  • Supervise, coach, and develop AR staff, ensuring strong performance and service levels.
  • Manage workload distribution and support the team in resolving escalated issues.
  • Reinforce best practices in billing, collections, and customer service.
• Account Setup and Contract Review:
  • Review contracts for new accounts, amendments, and ownership transfers.
  • Validate billing structures and fee setup, ensuring accurate system configuration.
  • Partner cross-functionally to support smooth onboarding of new accounts.
  • Research and resolve discrepancies related to reservation billing activity.
• Central Bill Support:
  • Oversee Central Bill accounts to ensure accuracy and timely payments.
  • Review and process adjustments for reservation-related activity (e.g., early departures, no-shows).

• Associate’s degree in accounting, finance or related field or an equivalent combination of education and experience.
• Minimum 5 Years of Accounts Receivable, billing, and collections experience including lead or supervisory responsibilities.
• Experience working in high-volume billing environments.
• Intermediate proficiency in Microsoft Excel (e.g., Pivot Tables, lookups, data analysis).

• Working knowledge of accounting ERP systems (Workday Financials experience preferred).
• Strong attention to detail and excellent organizational and time-management skills.
• Solid understanding of Generally Accepted Accounting Principles (GAAP).
• Knowledge of contract review and billing setup processes.
• Excellent written and verbal communication skills with the ability to manage complex or sensitive account discussions.
• Ability to analyze, research, and resolve both routine and…