Dispatcher; part-time

Position: Dispatcher (part-time)
Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

Dispatching/Paperwork

* Provides consistent support by dispatching resources to meet the needs of client families

* Receives first call information and initiates the resources required for dispatch

* Processes removal paperwork

* Assists with recording keeping of embalming documentation as required

* Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

* Removals

* Visitations

* Transfers of casketed decedent and/or remains to final dispositions

* Decedent memorial services

Scheduling

* Schedules activities for both the internal staff as well as market locations

* Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

* Removals

* Visitations

* Transfers of casketed decedent and/or remains to final dispositions

* Decedent memorial services

* Maintains in-house scheduling of location resources

* Schedules sufficient resources to meet market commitments

Customer Service

* Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well

* Builds and maintains strong relationships by promoting a team atmosphere

* Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

* Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

* Takes and places orders for necessary supplies

* Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

* Order additional general supplies at the direction of the location management.

* Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

* High school diploma or GED equivalent

Licenses

* Current valid driver's license may be required

Experience

* Minimum of six (6) months scheduling or logistics experience

Knowledge,

Skills and Abilities

* Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

* Ability to resolve issues in accordance with company goals and objectives

* Excellent communication skills and interpersonal skills

* Ability to prioritize and organize effectively with a keen sense to detail

* Ability to work in a fast paced, high pressure environment

* Ability to multi-task using multiple software programs simultaneously

* Ability to communicate with associates, customers, supplies in person or by phone

* Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

* Good driving record

Postal Code: 85009

Category (Portal Searching):
Operations

Job Location:

US-AZ - Phoenix