On Call Receptionist

Job Overview

As a floating on-call Receptionist, you will help the high‑rise property operations run smoothly by greeting visitors, answering phone calls and performing general administrative tasks.

$20+ per hour. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Cover various shifts as needed
• Greet all guests with a warm smile and inviting attitude
• Receive and respond to resident phone calls; redirect as appropriate
• Meet with inquiring homeowners in lobby as may be appropriate
• Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs
• Update new/existing owners' information forms in the appropriate system daily or as required
• Sort incoming mail, faxes, and courier deliveries for distribution
• Enter and process work orders for maintenance requests from homeowners as needed
• Assist in follow‑up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager
• Perform other Community Coordinator duties as assigned by Amenities Center Manager or Community Manager

• Friendly, outgoing and personable
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision‑making skills
• Able to prioritize and adjust to incoming demands
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Proficient with MS Office suite

• Customer service experience (required)
• HOA and/or property management experience is a plus

• Work in a typical office environment, using a computer
• Sit and/or stand for lengthy periods of time
• Able to lift objects weighing up to 30 pounds

Various locations throughout Tempe, Scottsdale and Phoenix.

On‑call; hours will range week to week. Shifts vary from 7 a.m. – 3 p.m. or 3 p.m. – 11 p.m.

• Paid sick time
• Employee Assistance Program

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

First Service Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with First Service Residential are contingent upon a satisfactory background check.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills,…