Client Agent

CX Coordinator

Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!

• Engaging with clients via email or their chosen medium for communication.
• Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
• Keeping client information and touchpoints current in Salesforce.
• Maintaining transparent communication with department managers, staff, and clients.
• Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
• Address client complaints and inquiries promptly and satisfactorily.
• Collaborate with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.

This position will be based out of our PHX office.

• MST, Monday-Friday
• Guaranteed 40-hour week

• 2+ years of administrative experience
• 1+ year of scheduling or dispatching experience
• Advance customer service and communication skills (written and verbal)
• High attention to detail with the ability to complete tasks and follow through
• Strong prioritization and organizational skills
• Success in working efficiently in a fast-paced environment
• Proficiency in Google Workspace and Salesforce is a plus.
• No prior knowledge or experience working in HVAC is required.

Entry level

Full-time

Sales and Business Development

Construction